Shomari Mitchell is a qualified professional, working in Customink main office of which is in 36. on the position of Satisfaction Assurance since 2019. Shomari has earned professional experience in more than 13 positions at different companies. Shomari Mitchell went to the University of Arkansas at Pine Bluff and received education there from 2006 to 2007. Albemarle, North Carolina is the city, where this professional was lastly known to live. This person's email address and number can be easily accessed through SoftwareOfficial by request.
Name variants:
Shomari Mitchell
Last updated Jun 19, 2024
Contact Information
Last Update
Jul 5, 2022
Email
sh**@ymail.com, sh**@gmail.com, sh**@t-mobile.com
Location
Albemarle, NC
Company
Workplace
Satisfaction Assurance
Fairfax, VA
Industry
Internet, Commercial Printing, Commercial Printing Ret Misc Apparel/Accessories
Colleagues
Work History
Product Owner
7301 Hwy #161, Irving, TX
Accountable for managing complex projects on the mainframe to ensure high availability and maximize
transactions per second. Work closely with project managers and developers to effectivel...
Jul 2018 — Nov 2018
Qa Analyst
7301 Hwy #161, Irving, TX
Wrote and executed manual test cases for QA purposes
Preformed manual regression and smoke tests on mobile and desktop applications before and after software updates.
Defect/Bug Tracking
...
Jul 2017 — Jul 2018
Senior Technical Support Representative
7301 Hwy #161, Irving, TX
Servicing 15+ inbound and outbound calls daily assisting clients with software issues.
Taking Tier 2 calls assisting outside reps with clients they are servicing.
Opening tickets for esca...
May 2015 — Jul 2017
Collections Agent
388 Greenwich St, New York, NY 10013
Handle a high influx of in-bound and out-bound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels, including Payme...
Aug 2014 — Mar 2015
Help Desk Technician
14850 Montfort Dr SUITE 190, Dallas, TX 75254
Took 50
inbound calls daily assisting car dealerships complete sales and correct software errors. DMS Support Specialist Made 30
outbound calls to respond or follow up on trouble tickets....
from Feb 1, 2013
Help Desk, Dms Integration Specialist
Consult with internal managers and end users to gather project requirements. Collaborate with other departments to retrieve necessary information to build business cases for future projects...
Feb 2013 — Apr 2014
Technical Support Specialist
12920 southeast 38Th St, Bellevue, WA 98006
As a Tech support specialist my job is to assist customers over the phone with repairing mobile phone services and features. Another task is answering other account questions by the customer.
from Jul 1, 2010
Technical Support
12920 southeast 38Th St, Bellevue, WA 98006
Took 60+ inbound calls daily, assisting customers with multiple cellular phone issues. I helped correct issues such as: cannot send or receive SMS/MMS, freezing and touchscreen problems, can...
Jul 2010 — Jun 2012
Technical Service Representative
12920 southeast 38Th St, Bellevue, WA 98006
Troubleshot and resolved device, billing, mobile broadband and account issues escalated from customer support and other departments with a 100% success rate. Maintained composure and patienc...
Jun 2010 — May 2012
Collections Agent
388 Greenwich St, New York, NY 10013
As a collections agent my job was to collect payments on past due accounts. I also assisted clients with payment arrangements to bring accounts current.
Jan 2009 — Jul 2010
Package Handler
55 Glenlake Pkwy, Atlanta, GA 30328
My duties as a pancake handler were to load trailer trucks neatly and safely with packages to be shipped.
Apr 2008 — Jan 2009
Loss Mitigation Specialist Ii
388 Greenwich St, New York, NY 10013
Provided telephone support; investigated and resolved problems
Counsel borrowers with hardship situations
Determine if a mutual agreement can be reached between the borrower and investor ...
Feb 2008 — Jul 2010
Education
2006 — 2007
2002 — 2006
2002 — 2006
Occupations
Health Specialist
Certified Nurse Aide
Investor
Nurse
Nurse Practitioner
Skills
Microsoft Office
Data Entry
Teamwork
Customer Service
Regression Testing
Test Cases
Jira
Agile Methodologies
Technical Support
Quality Assurance
Team Building
Scrum Master
Mobile Devices
Retail
Collections