Shelli A Ferguson is a highly qualified expert, who works in Benefitmall main office of which is in 104. on the position of Operations Manager from 2020. Shelli has earned professional experience in more than 15 positions at different companies. Shelli A Ferguson went to the Southern Connecticut State University and was studying there from 1986 to 1991. Hoffman Estates, Illinois is the area, where this expert was known to live. The person's email address and number can be easily accessed through this website by request.
Name variants:
Shelli Ferguson
Last updated Jun 18, 2024
Contact Information
Last Update
Jul 3, 2022
Email
sh**@nextel.com, sh**@sprint.com
Location
Hoffman Estates, IL
Company
Workplace
Operations Manager
Dallas, TX
Industry
Insurance, Insurance General Agent, General Insurance Agency, Insurance Agent/Broker Management Consulting Services Information Retrieval Services, Business Services, Insurance Brokers, Insurance Agents, Brokers, and Service
Colleagues
Work History
Customer Service Manager, Federal and Emergency Response Team
6200 Sprint Pkwy, Overland Park, KS 66251
Effectively managed a team of professionals dedicated to disaster recovery for Sprint Wireless Service.
Led and directed a 3-person team of Implementation Project Managers supporting Feder...
Mar 2015 — Feb 2016
Customer Service Manager, Public Sector and Federal
6200 Sprint Pkwy, Overland Park, KS 66251
Successfully managed a team of 10 Implementation Project Managers who were dedicated to serving Public Sector and Federal customers.
Managed business with state, local, and federal governm...
Mar 2014 — Mar 2015
Customer Service Manager, Public Sector, Enterprise, and Small Business Accounts
6200 Sprint Pkwy, Overland Park, KS 66251
Promoted to manage a team dedicated to building relationships with a diverse customer base.
Provided support to the Sales Director out of New York City, through leadership of a team of 21 ...
Aug 2009 — Mar 2014
Dedicated Care Manager, Federal Accounts
6200 Sprint Pkwy, Overland Park, KS 66251
Remotely managed a team of 14 Implementation Project Managers across the U.S. who were dedicated to building relationships with customers.
Developed and managed the policies and procedures...
Jan 2009 — Sep 2009
Dedicated Care Manager, Public Sector
6200 Sprint Pkwy, Overland Park, KS 66251
Successfully managed a team of 12 Implementation Project Managers dedicated to building relationships with public sector customers. Traveled extensively throughout New York and New Jersey to...
Nov 2007 — Dec 2008
Account Service Manager, Call Center
6200 Sprint Pkwy, Overland Park, KS 66251
Promoted to manage a team of Account Services Supervisors and their direct reports dedicated to customer retention.
Led and directed 6 Supervisors handling inbound calls focused on custome...
Dec 2005 — Nov 2007
Account Service Supervisor, Call Center
6200 Sprint Pkwy, Overland Park, KS 66251
Promoted and relocated to manage a team of call center Representatives dedicated to customer retention.
Supervised, coached, trained, and motivated a team of 22 Customer Service Representa...
Nov 2001 — Nov 2005
Customer Support Supervisor
6200 Sprint Pkwy, Overland Park, KS 66251
Promoted at branch office to supervise a team of 8 Customer Support Representatives supporting 3 Sales Teams.
Provided leadership and direction to the Office Administrator, 4 Inside, and 4...
Jan 2000 — Nov 2001
Senior Customer Service Representative
6200 Sprint Pkwy, Overland Park, KS 66251
Promoted as branch office lead 8 other CSRs, and to train other employees and customers on new products. Conducted proactive calls and visits to customers requesting account cancellation to ...
Oct 1999 — Jan 2000
Inside Customer Service Representative
6200 Sprint Pkwy, Overland Park, KS 66251
Provided a high-level of support as customer liaison for three teams selling the Nextel
push-to-talk
technology.
Processed contracts for new accounts, verified customer sales order infor...
Mar 1998 — Oct 1999
Education
Occupations
Executive
Operations Manager
Director of Operations
Sales Specialist
Counter Manager
Sales Representative
Skills
Call Center Management
Management
Telecommunications
Managed Services
Call Centers
Senior Management Communications
Direct Sales
Account Management
Customer Retention
Customer Relationship Management
Team Leadership
Sales Operations
Product Introduction and Training
Customer Experience
Performance Management
Program Management
Social Media Marketing
Vendor Management
Microsoft Office
Budgets
Solution Selling
Training and Development
Salesforce.com
Sales
Wireless
Customer Satisfaction
Wireless Technologies
Sales Management
Voice Over Ip
Project Management
Contact Centers
Product Management
Internet Protocol
Customer Service Management
Sales and Service Execution
Mobile Devices
Financial Analysis
Continuous Improvement
Customer Service
Leadership
Microsoft Excel
Program Development