Shawna Walker is a high-level professional, that works in Moreable as a Director of Operations since 2019. This person has earned professional experience in more than eight positions at different companies. Shawna Walker went to the University of Phoenix and was studying there from 2006 to 2010. Saint Louis, Missouri is the area, where this professional was lastly known to settle. This professional's email address and phone are accessed through SoftwareOfficial on demand.
Name variants:
Shauna Walker
Last updated Jun 18, 2024
Contact Information
Last Update
Jul 13, 2022
Email
sh**@aol.com
Location
Saint Louis, MO
Company
Moreable
Workplace
Director of Operations
Work History
Vice President Operations and Partner
Strategic business partner driving new business through negotiations and advocacy.
Responsibilities include vendor management and negotiating new business initiatives.
Project management ...
from Jan 2017
Technical Support Manager
1 south Wacker Dr SUITE 1100, Chicago, IL 60601
Developed metrics related to the conversion of GroupCast SaaS clients to new web platform for West-SchoolMessenger.
Responsibilities include conversion of 9,000 clients to a new platform w...
May 2015 — Jan 2017
Director of Client Services
9735 Landmark Parkway Dr SUITE 100, Saint Louis, MO 63127
Developed and implemented strategic planning related to customer support, onboarding and training.
Management and oversight of client facing departments.
Development and implementation of...
Aug 2010 — May 2015
Customer Service Manager
300 Corporate Pkwy, Buffalo, NY 14226
Managing phone-based customer service operation that interacts with customer’s to resolve issues and maintain overall customer satisfaction.
Responsibilities include managing multiple Call...
Mar 2008 — Aug 2010
Plan Account Advocate
7700 Forsyth Blvd, Saint Louis, MO 63105
Advocate to assigned Health Plan and Specialty accounts addressing, responding, and facilitating of identified customer needs and escalated issues/ inquiries; ensures all levels of leadersh...
Sep 2007 — Dec 2007
Supervisor
Employee relations, stay current with issues, and facilitate effective problem resolution.
Implement new policies, procedures and programs as directed.
Achieving and maintaining company o...
Nov 2004 — Aug 2007
Manager New England Health Plans
120 Monument Cir, Indianapolis, IN 46204
Coached and managed a staff of 30 to 100 CSR's directing day-to-day activities of the call center.
Evaluated work flows while implementing ideas on improvements.
Scheduling and forecastin...
Mar 2001 — Mar 2004
Education
2006 — 2010
Occupations
Executive
Vice President of Operations
Partner
Director of Operations
Sales Specialist
Supplier
Vice President
Chief Executive
Operations Manager
Services Professional
Sales Representative
Skills
Leadership
Process Improvement
Management
Team Building
Training
Performance Management
Coaching
Customer Service
Recruiting
Account Management
Program Management
Call Centers
Employee Relations
Human Resources
Customer Satisfaction
Strategic Planning
Project Management
Analysis
Operations Management
Customer Retention
Microsoft Office
Sales
Forecasting
Team Leadership
Vendor Management
Employee Benefits
New Business Development
Business Process Improvement
Business Development