Shawn Castleberry is a qualified professional, working in Fiserv main office of which is in 5. on the position of Incident Manager from 2019. Shawn Castleberry has earned professional experience in more than 27 positions at different companies. Shawn Castleberry went to the DeKalb Technical College and received education there from 2004 to 2009. Shawn has such qualifications as Microsoft Certified Technology Specialist, Comptia A+, and Network+. Atlanta, Georgia is the city, where this person was lastly known to be living. Shawn's contacts are easily accessed through this website on demand.
Name variants:
Sean Castleberry
Last updated Jun 18, 2024
Contact Information
Last Update
Jul 9, 2022
Email
sh**@techcastles.com, sh**@sohonet.com, sh**@yahoo.com
Location
Atlanta, GA
Company
Workplace
Colleagues
Work History
Incident Manager
255 Fiserv Dr, Brookfield, WI 53045
Authorized emergency break-fix requests, reporting details of requests to iCTO group
Provided ultimate ownership and responsibility for end to end Management activities for all Severity 1,...
from Aug 2019
Incident Manager
5565 Glenridge Connector northeast SUITE 2000, Atlanta, GA 30342
Authorized emergency break-fix requests, reporting details of requests to iCTO group
Provided ultimate ownership and responsibility for end to end Management activities for all Severity 1,...
from Jan 2018
Senior Information Technology Manager
1385 Varner Rd, Marietta, GA 30062
Managing information technology and computer systems
Controlling and evaluating IT operations
Design, develop, implement and coordinate systems, policies and procedures
Ensure security o...
Nov 2016 — Jan 2018
Lead Support and It Technician
Lead Support & IT Technician at Sohonet
Jul 1, 2015 — Nov 2016
Systems Administrator
440 Polaris Pkwy SUITE 500, Westerville, OH 43082
Engaged with customers to facilitate all facets of acquisition and implementation projects for Cardinal Health.
Designed and implemented many infrastructures for small, medium, and large e...
Sep 1, 2014 — Jul 1, 2015
Systems Administrator
1 Baxter Pkwy, Deerfield, IL 60015
Oct 2013 — Sep 2014
Technical Support Engineer
15 Wayside Rd, Burlington, MA 01803
Aug 1, 2013 — Nov 1, 2013
Technical Analyst
3353 Peachtree Rd northeast SUITE 600, Atlanta, GA 30326
Records and resolves incoming requests for service.
Documents and maintains a detail history of the case notes from start to finish.
Proactively suggests improvements to reduce incoming r...
Jan 1, 2012 — Sep 1, 2013
Technical Support
320 Interstate North Pkwy, Atlanta, GA 30339
Trained to resolve routine Trouble Tickets, including but not limited to, e-mail, voicemail, auto attendant, web hosting, and browser configurations; also troubleshoot advanced product or se...
2011 — 2012
Premise Technician
208 south Akard St, Dallas, TX 75202
As a Premise Technician, duties are to install, troubleshoot, and repair cabling, network, and customer issues on a daily basis. Required to work alone and be able to manage time, resources,...
Oct 2010 — Jun 2011
Technical Support Tier Ii Analyst
1506 Ivac Way, Creedmoor, NC 27522
Provide network support for guests and hotels
Remotely repair access points, modems, switches, servers, firewalls, routers, and block malicious site usage
Manage console for servers and s...
Mar 2006 — May 2007
Pc Specialist
Supervised the PC Repair division of Fulton County Government
a team of 24 technicians
Helpdesk technicians, Deskside PC Technicians, and System Administrators.
Enterprise wide support o...
Aug 1, 2005 — Oct 1, 2010
Pc Technician
Data migration and reimaging multiple computers using a multicast system and complete expertise in Windows Operating Systems
Confirmed availability of customer-supplied passwords
Executed...
Aug 2005 — Feb 2006
Pc Technician
Run and maintain Novell server system
Provide desktop support to numerous computers
Updated software throughout the school
Spliced, terminated, and installed CAT5 and Coaxial cables
Res...
May 2005 — Aug 2005
Electrician
Pulled and placed cables in proper design
Tested and repaired electrical jacks
Terminated and repaired wiring throughout facilities
Jun 2002 — Dec 2004
Student
80 Village Trl, Hattiesburg, MS 39401
C, C++, Microsoft Word, PowerPoint, Excel, Access, and Publisher
Business administration; Installed network for school campus
Spliced, terminated, and installed CAT5 and Coaxial cables
M...
Sep 2001 — Mar 2002
Pc Technician
Provide support for desktop, laptops, printers, and some servers
Replace identified hardware
Experience working on Compaq, IBM, Dell, and HP equipment
Deploying new software, upgrading e...
Jul 2001 — Feb 2006
Education
2002 — 2003
Occupations
Executive
Chief Executive Officer
Manager
IT Professional
Information Technology Specialist
Corporate Executive
Chief Executive
Operations Manager
IT Specialist
Skills
Troubleshooting
Servers
Technical Support
Networking
Network Administration
Tcp/Ip
Dns
Computer Hardware
Cisco Technologies
Switches
Software Installation
Routers
Hardware
Security
Disaster Recovery
Help Desk Support
Firewalls
Active Directory
Lan Wan
Wan
System Administration
Windows
Windows Server
Laptops
Ip
Linux
Printers
Process Improvement
Program Management
Vpn
Unix
Software Documentation
Dhcp
Vmware
Voip
Sql
Call Centers
Microsoft Sql Server
Vmware View
Vmware Server
Bmc Remedy
Cisco Ios
Linksys
Linux System Administration
Linux Desktop
Visio
Access
Windows 7