Shannon Devico is a highly qualified professional, that works in Cisco main office of which is in 1300. on the position of Product Owner since 2020. This expert gained professional experience in more than six positions at different companies. Shannon Devico went to the Lincoln Tech and got education from 1997 to 1999. Atlanta, Georgia is the city, where the professional was lastly known to be located. Shannon's e-mail and phone can be easily accessed through SoftwareOfficial on demand.
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Shanon Devico
Last updated Jun 16, 2024
Contact Information
Workplace
Colleagues
Work History
Global Process Owner and Operations Manager
Operationally lead a global team of agents to ensure proper resourcing, training and case resolution and management capabilities. Own all aspects of process creation, management and optimiza...
from Mar 2012
Helpdesk Analyst
100 Somerset Corporate Blvd, Bridgewater, NJ 08807
1999 — 2001
Education
1997 — 1999
Occupations
Executive
Owner
IT Professional
Computer Network Consultant
Operations Manager
Director of Operations
Agents
Chief Executive
Computer Consultant
IT Consultant
Skills
Cisco Technologies
Vendor Management
Unified Communications
Managed Services
Project Management
Telecommunications
Data Center
Telepresence
Cloud Computing
Cross Functional Team Leadership
Process Improvement
Program Management
Troubleshooting
Integration
Business Process Improvement
Cisco Systems Products
Routing
Analytical Skills
Customer Relationship Management
Technical Support
Business Process
Operations Management
Customer Service
Management
Leadership
Team Leadership
Team Management
Training
Release Management
Budget Management
Forecasting
Process Optimization
Agile Methodologies
Process Management
Process Automation
Project Planning
Saas
Salesforce.com
Time Management
Pega
Cisco Commerce Workspace
User Stories
Communication
Usability Testing
Data Analysis
Optimization
Software As A Service
Wireless
Ip
Voip
Network Design
Mpls