Shane Dickenson is a high-skilled professional, that works in Bdo Usa main office of which is in 226. on the position of It Service Delivery Lead, Bdo Digital from 2020. This expert gained professional experience in more than 11 positions at various companies. Shane Dickenson went to the Chesterfield College Official and got education there to 2001. This person has such qualifications as Itil Foundation V3, Preventing Workplace Harassment, and Csc. Chicago, Illinois is the area, where the professional was lastly known to live. This expert's phone number and email can be easily accessed through SoftwareOfficial by request.
Name variants:
Sean Dickenson
Last updated Jun 17, 2024
Contact Information
Workplace
It Service Delivery Lead, Bdo Digital
Harrisburg, PA
Industry
Accounting/Auditing /Bookkeeping
Colleagues
Work History
It Service Delivery Lead, Bdo Digital
330 north Wabash Ave, Chicago, IL 60611
from Jan 2020
It Service Delivery Lead
1420 Kensington Rd SUITE 110, Oak Brook, IL 60523
from Mar 2019
It Service Delivery Manager - North America
IT Service Delivery Manager at Dyson
Jun 1, 2016 — Mar 2019
Healthcare Deployment Specialist
3170 Fairview Park Dr, Falls Church, VA 22042
Aug 2012 — Mar 2014
Volumetric Reporting Co-Ordinator
3170 Fairview Park Dr, Falls Church, VA 22042
Generate reports using Crystal and Terminal Server tools.
Compiling and presenting data and recommendations in an easy to understand manner.
Investigating data anomalies to understand cau...
Mar 2010 — Aug 2012
Project Manager
3170 Fairview Park Dr, Falls Church, VA 22042
Clearly establish project goals and objectives and effectively track to project timelines.
Reviews and evaluates incoming manuscript and project instructions from the publisher.
Develops ...
Feb 2012 — Jul 2012
Continuous Improvement Manager
3170 Fairview Park Dr, Falls Church, VA 22042
Responsible for reducing call times and increasing call resolution success and setting targets for other members of the team.
Sourcing new fixes to bring into the Service Desk to improve t...
May 2010 — May 2011
Added Value Team and Remote Resolution Team
3170 Fairview Park Dr, Falls Church, VA 22042
Provide desktop support to remote/office based workers including MS Office, Lotus Notes, Adobe Reader, Internet Explorer, VPN, Citrix, printers and mobile devices.
Maintain, analyze, and t...
May 2008 — May 2011
Service Desk Analyst
3170 Fairview Park Dr, Falls Church, VA 22042
Individually responsible for contractual Service Level Agreements
Responsible for reducing call times and increasing call resolution success and setting targets for other members of the te...
Aug 2007 — May 2008
Education
Occupations
Executive
Business Development Manager
Operations Manager
Skills
Service Delivery
It Service Management
Itil
Management
Crm
Service Management
Project Delivery
Outsourcing
Project Management
System Deployment
Business Process Improvement
Leadership
It Operations
It Strategy
Process Improvement
It Outsourcing
Project Planning
Networking
Managed Services
Customer Relationship Management
Service Improvement
Service Desk
Customer Service
Telecommunications
Account Management
Business Analysis
Continuous Improvement
Transition Management
Active Directory
Information Technology
Microsoft Office
Customer Satisfaction
Business Intelligence
Lotus Notes
System Administration
Vmware
Business Continuity
Windows
Strategy
Salesforce.com
Team Leadership
Knowledge Management
Help Desk Support
Service Level Agreements
Emis
Data Security
Manage Client Relationships
Software Documentation
Sla
Ms Project