Shana Pool is a highly qualified professional, who works in Thames Water on the position of Quality and Compliance Officer from 2017. Shana has earned professional experience in more than 11 positions at different companies. Shana Pool went to the E C Goodwin Technical High School and received education from 1994 to 1996. Appleton, Wisconsin is the city, where this expert was lastly known to live. This person's email address and phone can be easily accessed through SoftwareOfficial by request.
Name variants:
Shana Pool
Last updated Jun 18, 2024
Contact Information
Last Update
Jul 11, 2022
Location
Appleton, WI
Company
Thames Water
Workplace
Quality and Compliance Officer
Work History
Payroll Administrator
Loading approved hours onto timesheet capture system
Chase missing timesheet from candidate’s
Calculating overtime, shift payments calculate rates and pay increases on bureau’s
Processin...
Jan 2017 — Sep 2017
Ict Support Analyst
Answering incoming IT related calls from users.
Dealing with 1st line technical queries relating to software and hardware IT Equipment.
First-time fix resolution where possible and managi...
Jul 2015 — Jan 2017
Office Administrator
Provide help and advice to callers
Monitor and replied permits inbox and replied emails
Follow up emails by telephone calls
Dealing with complex permit orders – including processing & ac...
Oct 2016 — Dec 2016
Office Administrator
Provide help and advice to callers
Monitor and replied permits inbox and replied emails
Follow up emails by telephone calls
Dealing with complex permit orders – including processing & ac...
Oct 2016 — Dec 2016
Administrator
Call Customer to confirm booking of jobs before arrival of engineers
Call customer for feedback after the visit.
Liaising with engineers via phone, email and text.
Liaising with engineer...
Apr 2016 — May 2016
Helpdesk Administrator
Answering calls from various sites logging calls on behalf of the sites
Logging maintenance calls /dispatched calls to engineer to attend faults
Track engineer journey
Managing client em...
Dec 2015 — Mar 2016
Ict Service Desk Analyst
Answering incoming IT related calls from users.
Dealing with 1st line technical queries relating to software and hardware IT Equipment.
First-time fix resolution where possible and managi...
from Jul 2015
1St Line Service Desk Consultant
Dealing with 1st line technical queries relating to software and hardware IT Equipment. Aim for first-time fix resolution where possible and managing escalation to next level when required. ...
Jul 2013 — Oct 2014
It Support Analyst
M&S Stores and dealing with 1st line technical queries relating to in store software and hardware IT Equipment. Using Remedy to log incidents managing client emails. Using Citrix tools to fi...
Apr 2013 — Jul 2013
Education
1994 — 1996
Occupations
Compliance Officer
Accountant
Bank Examiner
Executive
Director of Quality Control
Payroll Administrator
Financial Compliance Examiner
Auditor
Compliance Manager
Payroll Supervisor
Compensations and Benefits
Skills
Customer Service
Service Desk
Citrix
System Deployment
Networking
Servers
Itil
Active Directory
Technical Support
Hardware
Microsoft Exchange
Service Delivery
FAQs about Shana Pool
What's the main profession of Shana Pool?
The expert is a Quality and Compliance Officer.
What jobs is Shana Pool proficient at at?
Shana is proficient at Compliance Officer jobs.
Where is Shana Pool located?
Shana Pool is currently located in Appleton, Wisconsin.
How many companies did Shana Pool work at?
Shana Pool worked at 11 jobs.
What education does Shana Pool have?
Shana studied at the E C Goodwin Technical High School from 1994 to 1996.
What languages does Shana Pool speak?
Shana Pool speaks English.
Are there any professional industries Shana Pool is connected to?
This person works in Staffing And Recruiting industry.
What are special skills of Shana Pool?
This professional has the following skills: Customer Service, Service Desk, Citrix, System Deployment, Networking, Servers, Itil, Active Directory, Technical Support, Hardware, and Microsoft Exchange.