Serena Hickman is a qualified expert, that works in Intercontinental Hotels Group (Ihg®) on the position of Specialist, New Business Development since 2018. This expert has earned professional experience in more than nine positions at different companies. Serena Hickman went to the Appalachian State University and received education from 2012 to 2014. Serena Hickman has these qualifications: Training For Intervention Procedures (Tips), Behavioral Interviewing (Bi Certification), and Servsafe Manager. Atlanta, Georgia is the area, where this expert was known to live. The person's contacts are easily accessed through SoftwareOfficial by request.
Name variants:
Serena Hickman
Last updated Jun 17, 2024
Contact Information
Last Update
Jul 9, 2022
Email
hi**@subway.com
Location
Atlanta, GA
Company
Intercontinental Hotels Group (Ihg®)
Workplace
Specialist, New Business Development
Work History
Specialist, New Business Development
Founding member of the New Business Development, Groups and Meetings
assisted with developing SOP and ways of working
Build rapport and business relationships with prospective clientele; ...
Sep 2018 — Aug 2019
Sales Manager
10400 Fernwood Rd, Bethesda, MD 20817
Actively qualified and built rapport with clients to ensure exceptional experiences and drive customer loyalty
Understood GA market to effectively sell against the competition, cross-sell ...
Feb 2018 — Sep 2018
Convention Coordinator
Managed all aspects of events and ensure seamless operation and execution from pre-convention meetings to event completion
Assisted the Marriott marketing team with the onsite coordination...
Jun 2017 — Feb 2018
Executive Meeting Specialist
3391 Peachtree Rd northeast, Atlanta, GA 30326
Primary liaison between Hotel Operations Managers and meeting planners
Build rapport with meeting contacts and ensure seamless event experiences
Managed all aspects of events and preparin...
Feb 2017 — Jun 2017
Banquet Captain
2 Grasslawn Ave, Hilton Head Island, SC 29928
Managed and trained all banquet staff - Build rapport with meeting planners to ensure exceptional and flawless experiences
Oct 2015 — Aug 2016
Food and Beverage Supervisor
2 Grasslawn Ave, Hilton Head Island, SC 29928
Effectively managed 4 Restaurants and Bars, In-Room Dining, and hotel Coffee Shop
Tracking food and beverage costs; created a menu item sales spreadsheet to track outlet food and beverage ...
May 2014 — Aug 2016
Assistant Manager
Ensure store operations run smoothly and efficiently
Provide exceptional customer service and handle any customer service issues
Ensure quality standards
Train and supervise all employee...
Jan 2010 — May 2014
Recreation Intern
2 Grasslawn Ave, Hilton Head Island, SC 29928
Planned, implemented, and marketed all recreational activities and events for the Westin Kids Club and Corporate groups
May 2013 — Aug 2013
Education
2012 — 2014
Occupations
Executive
Founding Member
Partner
Chief Executive
Skills
Customer Service
Hospitality Industry
Food and Beverage
Hospitality Management
Micros
Management
Restaurants
Hospitality
Banquets
Event Management
Time Management
High Pressure Environment
Restaurant Management
Banquet Operations
Hotel Management
Employee Training
Skilled Multi Tasker
Thrive In A Fast Paced Environment
Menu Development
Special Events Coordination
Strategic Planning
Business Development
Sales Strategy
FAQs about Serena Hickman
What is the main profession of Serena Hickman?
This professional's job is Specialist, Sales - Global Sales
What jobs is Serena a professional at?
Serena is a professional such jobs as Executive and Founding Member.
Where is Serena Hickman located?
Serena Hickman is currently located in Atlanta, Georgia.
Does Serena have the email address?
hi**@subway.com is The professional's email address.
How many companies did Serena Hickman work at?
The professional worked at nine jobs.
Where has Serena Hickman studied?
Serena studied at the Appalachian State University from 2012 to 2014.
What are the certifications of Serena Hickman?
The professional received the following certifications: Training For Intervention Procedures (Tips), Behavioral Interviewing (Bi Certification), Servsafe Manager, Servsafe, and Cpr & First Aid.
What is professional industry that Serena Hickman worked in?
Serena works in Hospitality industry.