Sebastian Paldao is a highly qualified professional, who works in S3- Shared Service Solutions as a Director, Contact Center since 2012. This expert gained professional experience in more than 15 positions at various companies. Sebastian Paldao went to the Old Dominion University and got education. Unity, Maryland is the area, where this expert was lastly known to be located. The person's email address and number are accessed through SoftwareOfficial by request.
Name variants:
Seb Paldao,
Bass Paldao,
Bastl Paldao,
Seby Paldao
Last updated Jun 07, 2024
Contact Information
Last Update
Jul 1, 2022
Email
sp**@gmail.com
Location
Unity, MD
Company
S3- Shared Service Solutions, LLC
Workplace
Director, Contact Center
Work History
Director, Contact Center
Baltimore, Maryland Area
-Directing the Contact Center with a focus on ensuring a productive, high-performing and motivated area
-Direct Report to the COO
-Actively participating in defining and developing strategy ...
from Nov 2012
Customer Experience Manager-DELMARVA Market
Columbia, MD
-Leading a team providing customer service and implementing customer engagement activities in a multi-state area with hundreds of thousands of residential, commercial and industrial customer...
Jul 2011 — Nov 2012
Lead a team providing customer service, sales and customer engagement activities
from Jul 2011
Senior Manager-NMLS
-Ensured that all mission-critical projects are accurately completed within the department's agreed-upon timeframes
-Responsible for overseeing daily activities for the NMLS Call Center
-En...
Aug 2007 — Mar 2011
Latin America Vendor Manager
-Managed data collection process for Arbitron's first international expansion of its syndicated radio ratings study
-Worked directly with company President and Senior Vice President on sales...
Sep 2002 — Aug 2007
Customer Service Manager
-Manage multi client team of up to 40 representatives who provide bilingual customer service to Home Depot consumer and commercial accounts
-Develop, monitor, and coach representatives on bo...
Aug 2001 — Sep 2002
Team Manager
-Managed a team of up to 28 customer service representatives who provided customer service for life insurance and annuity products
-Performed quality assurance evaluations, monitored product...
Aug 1999 — Aug 2001
Team Manager
-Managed 23 representatives, including intense daily performance monitoring and feedback
-Maintained excellent customer service and managed floor activities
-Assessed and developed associat...
Nov 1997 — Aug 1999
Education
Occupations
Executive
Manager
Director
Chief Operating Officer
Partner
Sales Specialist
Agent
Engineer
Customer Service
Client Service Officer
Vice President
Managers
Health Specialist
Supervisors
Doctor of Medicine
Operations Manager
General and Operations Manager
Chief Executive
Sales Representative
Skills
Leadership
Process Improvement
Vendor Management
Training
Team Building
Management
Call Centers
Customer Service
Strategic Planning
Project Management
Call Center
Strategy
Operations Management
Performance Management
Customer Experience
Coaching
Access
Employee Training
Forecasting
Salesforce.com
Sales
Analysis
Budgets
Program Management
Marketing
Crm
Change Management
Employee Engagement
Cross Functional Team Leadership
Business Process Improvement
Compliance
Contact Centers
Workforce Management
Human Resources
Team Leadership
Visio
Customer Satisfaction
Business Analysis
Data Analysis
International Project Management
Quality Assurance
Team Management
Outsourcing
Account Management
Market Research
Executive Management
Policy
Risk Management
Teamwork
Recruiting
FAQs about Sebastian Paldao
What is the main profession of Sebastian Paldao?
This professional's job is Director, Contact Center
What jobs is Sebastian proficient at at?
The expert is a professional Executive and Manager jobs.
Where is Sebastian Paldao located?
Sebastian Paldao is currently located in Unity, Maryland.
Does the professional have the email address?
sp**@gmail.com is Sebastian Paldao's email address.
Where did Sebastian Paldao work?
Sebastian Paldao worked at S3- Shared Service Solutions, LLC, Waste Management, Inc..
What education does Sebastian Paldao have?
Sebastian studied at the Old Dominion University.
What languages does Sebastian Paldao speak?
Sebastian Paldao speaks Spanish.
What is professional industry that Sebastian Paldao is connected to?
This professional works in Environmental Services industry.