Sarah Thornton

Facilitation in developing and defining the Agile process for a young department as it relates to team goals and objectives. Creating test cases suites for mobile applications on iOS and A...

Management of major account clients nationwide, branch training and support; accountability for client objectives and revenue growth; account development and launch; administrative support; ...

Project Lead on Casinolink Enterprise 1.0 providing project management duties, technical guidance and team leadership to peers Coordinate, plan and test new and existing software products ...

Develop and manage test case scenarios, identify and research needed enhancements and features for future software update releases and new products to meet client and market demand Black b...

Write up work orders on customers, follow their unit through the repair process, give frequent updates on progress of repairs, coordinate repairs with shop to meet customer deadlines, advise...

Warranty authorization and review, coordinating repairs with dealerships and repair facilities, handling incoming customer calls, escalated customer calls, dispute resolution, formal letters...