Sandra Austin

• Develop, coach, and mentor 15 Licensed Benefit Advisors • Works with a leadership team of 8 additional team leaders to ensure consistency in development practices. Calibration for individu...

• Direct and develop 14 supervisors and 14 Team Leaders who coach and mentor over 300 representatives • Conduct interviews for leadership and customer service positions • Coordinated, train...

• Performed quality assurance analysis and partners with internal team and external partners to deliver high quality outputs. • Processed enrollment data for complex clients, researched and...

• Processed thousands of billing invoices weekly for large hospital and small clinics across the United States. Including but not limited to: physician reimbursements, car rental, lodging, t...

• Shopped and illustrated life insurance quotes for agents in all states for 40+ carriers. Educated agents about carrier products and application processes. • Acted as direct contact for fo...

• Responsible for over 1000 timeshare owners (over 1300 weeks). Reminding and teaching owners when and how to book their timeshare weeks. Initiated semi annual contact with timeshare owners ...

• Managed and mentored a team of 8 team members. • Decreased shrink rates in 2005 by 6% and increased sales by 28% by placing produce orders based on sales, inventory, and shrink rate three...

• Assisted in the restructure and implementation of call flow procedures and call documentation rules. Decreasing the average number of open service tickets from 99+ to mid 20’s. • Created n...

• Successfully learned mainframe processes for all 3 shifts in a notably short amount of time. • Trained three mainframe operators from their hire date and offered ongoing training to five ...

• Entered hundreds of taxpayer forms daily and increased efficiency enough to qualify for speed and accuracy bonus.

• Answered and transferred incoming calls to nine restaurants, four hotels, six retail stores, and executive offices. Helped hotel guests place room-to-room calls, leave messages, schedule w...