Name variants:
Sam Yang,
Sammie Yang,
Sammy Yang,
Mandy Yang,
Manthy Yang
Last updated Jun 17, 2024
Contact Information
Last Update
Jul 10, 2022
Email
sa**@lumosity.com, sa**@gmail.com, sy**@lumosity.com
Location
San Francisco, CA
Company
Workplace
Colleagues
Work History
Director of Customer Experience
140 New Montgomery St, San Francisco, CA 94105
Advised to “run the team as if we were a separate company contracting with Lumos, where I was the CEO, COO, and CFO.”
Strategy, roadmaps, OKRs
Managed a Product Team dedicated to working ...
Jan 2016 — Apr 2017
Product Manager
140 New Montgomery St, San Francisco, CA 94105
Responsible for mitigating risk to the business while testing new ways to acquire and retain subscribers.
Collaborates closely with the Marketing Team on joint initiatives.
Brings experti...
from Apr 2017
Director of Customer Support
140 New Montgomery St, San Francisco, CA 94105
Team grew to 30 agents at our max (including our Tier 1 contractors)
Created growth paths for Engineers and a Product Manager within our team
Trained managers
Managed team budgeting and ...
Jan 2012 — Jan 2016
Customer Support Manager
140 New Montgomery St, San Francisco, CA 94105
Grew support team from 2 agents to 7
Hiring
Workflow creation
Vendor relationships
May 2010 — Jan 2012
Office Manager
140 New Montgomery St, San Francisco, CA 94105
General office support at Lumosity when the company was ~20 people.
Bookkeeping
Office management
Customer Support
Recruiting
Event planning
Anything else that needed doing
May 2009 — May 2010
Education
2004 — 2008
2002 — 2008
Occupations
Executive
Produce Manager
Director
Chief Executive Officer
Chief Operating Officer
Financial Director
Health Specialist
Wellness and Fitness
Production Manager
Operations Manager
Corporate Executive
Chief Executive
General and Operations Manager
Financial Officer
Financial Manager
Skills
Customer Service
Data Analysis
Social Media
Management
Teaching
Project Management
Team Building
Product Management
Microsoft Excel
Voice of the Customer
Leadership
Problem Solving
Interviewing
Interpersonal Skills
Documentation