Name variants:
Samson Talbert,
Samuel Talbert,
Samantha Talbert
Last updated Jun 17, 2024
Contact Information
Last Update
Jun 24, 2022
Email
st**@bluerhino.com
Location
Greensboro, NC
Company
Workplace
Colleagues
Work History
Training and Service Desk Manager
1373 Boggs Dr, Mount Airy, NC 27030
from May 2017
Product Support Manager
301 north Main St SUITE 1800, Winston Salem, NC 27101
Manage a team of up to 17 technicians onsite and remote.
Responsible for forecasting ticket trends and developing mechanisms to reduce issue back logs.
Coach and mentor senior and junior ...
Apr 2014 — Aug 2016
Helpdesk Manager
7500 College Blvd SUITE 1000, Overland Park, KS 66210
Managed all functions of high-volume help desk operations, providing 1st, 2nd and 3rd level support for more than 300 users. Hired, trained and supervised analyst team.
Served as final esc...
Dec 2004 — Apr 2012
Technical Operations Manager
21201 Oxnard St, Woodland Hills, CA 91367
Aided in the development of new software utilized by the cosmetic and reconstructive specialists.
Researched, recommended and implemented new hardware and software to increase efficiency.
...
Jun 2001 — Dec 2004
Independent Business Owner
920 west Main St, Ottawa, IL 61350
Owner/Operator small local business that built, installed, configured and supported desktop, laptop and small servers for individuals and or small businesses.
Developed IT business strateg...
Feb 2000 — Dec 2004
Education
1999 — 2002
1999 — 2002
Occupations
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IT Professional
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Cisco Uccx
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Microsoft Office