Ryan Murphy is a high-skilled professional, that works in Strategic Solutions, Inc main office of which is in 350. as a Vice President Operations from 2018. Ryan gained professional experience in more than eight positions at different companies. Ryan Murphy went to the University of Iowa and got education there from 1994 to 1998. This professional has such professional qualifications as Itil Foundations V3, Itil Service Operation Certificate, and License 1052694.849077. Aurora, Illinois is the city, where this professional was known to be settled. The person's contacts are easily accessed through SoftwareOfficial on demand.
Name variants:
Ryan Murphy
Last updated Jun 17, 2024
Contact Information
Last Update
Jul 7, 2022
Email
rm**@ssiusa.com, rm**@ssichicago.com
Location
Aurora, IL
Company
Strategic Solutions, Inc.
Workplace
Vice President Operations
Work History
Vice President Operations
122 west 22Nd St, Oak Brook, IL 60523
from Nov 2018
Director, Support Operations
16w231 south Frontage Rd SUITE 1, Burr Ridge, IL 60561
Responsible for all support operations and processes (hiring, training plan, KPI, financial, etc.)
Oversee managers, support technicians, level 2 support, tier 3, Windows administrators, &...
Sep 2014 — Oct 2018
Problem Manager
16w231 south Frontage Rd SUITE 1, Burr Ridge, IL 60561
Analysis and reporting of incident trend data to identify and eliminate root causes
Initiating actions to fix potential interruptions to service identified during proactive and trending an...
2012 — Jun 2017
Knowledge Management Specialist
16w231 south Frontage Rd SUITE 1, Burr Ridge, IL 60561
Nov 2000 — Nov 2012
Manager, Service Desk
16w231 south Frontage Rd SUITE 1, Burr Ridge, IL 60561
Ran the day-to-day operations for all Service Desk personnel (20 employees)
Create, maintain, and audit incident management process
Implement ITIL v3 framework for best practice business ...
Sep 2005 — Mar 2010
Tier 2 Support Lead
16w231 south Frontage Rd SUITE 1, Burr Ridge, IL 60561
Solely responsible for crisis management
Available 24x7 for critical resolution
Reload / Data Recovery manager
Develop knowledge-base material for level 1 technicians; including training...
Jun 2002 — Sep 2005
Manager, Depot Services
16w231 south Frontage Rd SUITE 1, Burr Ridge, IL 60561
Responsible for shipping / receiving; distributing equipment nationwide with time restrictions
Asset management for 1,500 retail locations
Warranty manager for defective equipment, monito...
Nov 2000 — 2002
Education
Occupations
Executive
Vice President of Operations
IT Professional
Information Technology Specialist
Director
Managers
Health Specialist
Technicians
Manager
Project Manager
Guide
Vice President
Chief Executive
IT Specialist
Operations Manager
Project Managers
Tour Guide
Skills
Management
Project Management
Information Technology
Customer Service
Leadership
Troubleshooting
Itil
Business Analysis
It Service Management
Vendor Management
Analysis
Microsoft Office
Process Improvement
Program Management
Training
Software Documentation
Technical Support
It Strategy
It Management
Change Management
Business Strategy
Cybersecurity
Strategic Planning
Business Development
Sales
Team Building
Contract Negotiation
Account Management
Sales Operations
Negotiation
FAQs about Ryan Murphy
What is the main profession of Ryan Murphy?
Ryan is a Vice President Operations.
What are the profession of The expert?
These person's professions are Executive and Vice President of Operations
Where does Ryan Murphy live?
The expert currently lives in Aurora, Illinois.
Does the professional have the email address?
rm**@ssiusa.com and rm**@ssichicago.com is The expert's email address.
How many companies did Ryan Murphy work at?
The professional worked at eight jobs.
What education does Ryan Murphy have?
Ryan studied at the University of Iowa from 1994 to 1998.
Are there any certifications Ryan Murphy has?
The expert received the following certifications: Itil Foundations V3, Itil Service Operation Certificate, and License 1052694.849077.
Are there any special industries, that Ryan Murphy is connected to?
Ryan works in Information Technology And Services industry.