Since 2020, Ron Gross has been working in Blurb 1096, 1096. This person is an experienced Director of Global Customer Support with over 33 years of work experience. According to Ron's CV and work profile, the professional has worked at more than 14 places with diverse backgrounds and got various skills. Ron attended school at the St. Francis High School. Ron Gross can be found in San Francisco, California – where this person currently lives. You can search for Ron's email address and number. We can also provide you exhaustive contact information upon request.
Name variants:
Ronnie Gross,
Ronny Gross
Last updated Jun 16, 2024
Contact Information
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Work History
Senior Manager of Customer Operations
1329 Moffett Park Dr, Sunnyvale, CA 94089
My latest adventure was Customer Operations at Liquid Robotics, and what could be cooler than ocean faring robots! I drew upon my process building and cross-team experience to build out the ...
Nov 2018 — Sep 2019
Buisiness Process Director
1 Market, San Francisco, CA 94105
When I was originally hired at Salesforce I worked with the newly formed Unified Command team developing processes using ICS methodology to address critical customer facing issues that requi...
Jan 2017 — May 2018
Director of Customer Operations and Vip Support, Cloud
3000 Hanover St, San Jose, CA
I came to HP initially to run the Customer Support function of the Public Cloud org. Since that time things have evolved and I have retained the Business Operations support (billing, fraud d...
Dec 2012 — Mar 2016
Director of Support
900 Jefferson Ave, Redwood City, CA 94063
I came to Box to bring my experience in building Customer Support operations when Box was very small and beginning to more heavily focus on business solutions. In my time there I grew both t...
Jun 2009 — Aug 2012
Director of Customer Support Operations
I was brought in to Digisense to determine company support needs and approach (CRM, portal, forums, etc.) for users and distributers of Digisense hardware appliance and software (cloud stora...
May 2008 — Dec 2008
Director of Customer Service
301 Howard St, San Francisco, CA 94105
I Established and managed department operations including staffing; selection and purchasing of technical systems; software implementation and configuration; and development of program polic...
Apr 2006 — Jan 2008
Manager of Customer Support
I established and managed department operations including staffing; selection and purchasing of technical systems; software implementation and configuration; development of program policies ...
Oct 2003 — Sep 2005
Director of Customer Support
Collaborated in startup operations which included development of all customer service and QA program, policies and procedures; implementation of automated systems to streamline service and r...
1995 — 2002
Manager of Customer Support
345 Park Ave, San Jose, CA 95110
I was initially brought on as a Customer Support Representative for Adobe Photoshop. After 6 months I was made Manager of Customer Support for Photoshop and Premier. I supervised, recruited,...
1991 — 1995
Program Director, Assorted Other Staff Positions
Developed program for high sierra kids Boy Scout camp. Hired and trained staff. Developed overall program for both staff and campers. Oversaw program staff on day to day operations.
1982 — 1989
Occupations
Executive
Director
Operations Manager
Skills
Customer Service
Call Center
Team Building
Cross-functional Team Leadership
Zendesk
RightNow
Technical Support
Product Support
Customer Support
Mentoring
Cloud Storage
Cloud Applications
Localization
Enterprise Content Management
Youth Programs
Start-ups
Integration
Quality Assurance
Salesforce.com
Start Ups
Crm
Cloud Computing
Saas
Enterprise Software
Management
Cross Functional Team Leadership
Leadership
Customer Satisfaction
Software As A Service
Rightnow
Professional Services
E Commerce
B2B
Troubleshooting
Operations Management
Product Development
Scalability
Business Intelligence
Training
Product Management
Solution Selling
Strategic Partnerships
Mobile Devices
Analytics
Go To Market Strategy
Strategy
Paas
Data Center
Product Marketing
Managed Services
High Availability
Customer Retention
Account Management