Roffel Ferraz is a high-skilled expert, working in Telecom on the position of Director of Contact Center Operations since 2004. Roffel gained professional experience in more than two positions at different companies. Roffel Ferraz went to the University of the Philippines and got education from 1994 to 1998. Oakland, California is the city, where the professional was lastly known to live. The person's email address and phone can be accessed through SoftwareOfficial on demand.
Name variants:
Roffel Ferraz
Last updated Jun 13, 2024
Contact Information
Last Update
Jul 12, 2022
Email
ro**@hotmail.com
Location
Oakland, CA
Company
Telecom, Inc
Workplace
Director of Contact Center Operations
Work History
Director of Contact Center Operations
Prior to joining Telecom, Inc. in 2004, Roffel spent several years in the customer support industry. Her responsibilities include the supervision of Telecom's inbound team and the day-to-day...
from Mar 2004
Education
1994 — 1998
1990 — 1994
Occupations
Executive
Director
Senior Project Manager
Operations Manager
Senior Manager
Skills
Crm
Leadership
Management
Training
Project Management
Customer Service
Call Centers
Telecommunications
Program Management
Business Development
Operations Management
Call Center Development
Account Management
Outsourcing
Team Leadership
Customer Satisfaction
Inbound Marketing
Lead Generation
Workforce Management
Strategic Planning
Contact Centers
Team Building
Call Center
Customer Experience
Customer Retention
Performance Management
Start Ups
Sales Operations
Team Management
E Commerce
Business Strategy
Contract Negotiation
Coaching
Vendor Management
Strategy
Contact Center Management
Contact Center Operations
Saas
Business Analysis
Executive Management
Customer Relationship Management
Bpo
Acd
FAQs about Roffel Ferraz
What is the main profession of Roffel Ferraz?
Roffel Ferraz is a Director of Contact Center Operations.
What jobs is Roffel proficient at at?
Roffel Ferraz is a professional such jobs as Executive and Director.
Where is Roffel Ferraz currently located?
The professional is currently located in Oakland, California.
What is the expert's email?
Roffel's email is ro**@hotmail.com.
How many companies did Roffel Ferraz work at?
Roffel Ferraz worked at two jobs.
Does Roffel Ferraz have personal webpage or blog?
This expert`s website is http://www.telecominc.com.
What education does Roffel Ferraz have?
Roffel studied at the University of the Philippines from 1994 to 1998.
What is professional industry that Roffel Ferraz is connected to?
Roffel works in Outsourcing/Offshoring industry.