Robyn O'pry is a highly qualified professional, that works in Citi main office of which is in 4. as a Vice President - Project Lead - Sawgrass Product Owner since 2018. This person gained professional experience in more than 11 positions at different companies. Robyn O'pry went to the Chipola College and received education there from 2002 to 2004. Jacksonville, Florida is the city, where this person was lastly known to settle. The person's phone number and email can be accessed through SoftwareOfficial by request.
Name variants:
Roberta O'Pry
Last updated Feb 01, 2024
Contact Information
Last Update
Jul 8, 2022
Email
ro**@yahoo.com, ro**@citigroup.com
Location
Jacksonville, FL
Company
Citi
Workplace
Vice President - Project Lead - Sawgrass Product Owner
Work History
Vice President - Project Lead - Sawgrass Product Owner
388 Greenwich St, New York, NY 10013
from Jun 2018
Assistant Vice President - Senior Supervisor - Costco Ntc
388 Greenwich St, New York, NY 10013
Aug 2016 — May 2018
Assistant Vice President - Tap Manager- Costco New To Citi
388 Greenwich St, New York, NY 10013
Mar 2016 — Aug 2016
Assistant Vice President - Tap Unit Manager - Identity Fraud
388 Greenwich St, New York, NY 10013
Jun 2015 — Mar 2016
Escalations Team - Collections and Ctbp and Pit Focal
388 Greenwich St, New York, NY 10013
Responsible for taking escalation and help calls from my assigned embedded team while following government legalities goals and guidelines consistently. I provide coaching and feedback to th...
Mar 2014 — Jun 2015
Client Excellence Team
388 Greenwich St, New York, NY 10013
Notify and service Top Tier, High Value, Defend & Grow, and Citi Gold clients of their account status and provide help in any way possible. Also, I make outbound close loop calls, as an acco...
Jul 2013 — May 2014
Client Advocate Specialist
388 Greenwich St, New York, NY 10013
Proving a new customer service concept. Trained in the following departments: Customer Service, Retention, CRT, Sales, Service, Fraud, Disputes and Reward Specialist. Providing a one call re...
May 2012 — Jul 2013
Collections 3 Agent
388 Greenwich St, New York, NY 10013
Direct customer contact, uncovering delinquency circumstances, finding an appropriate solution and securing a payment. Maintaining client satisfaction and providing effective business soluti...
Nov 2010 — May 2012
Customer Service Supervisor
Handling call escalations, investigating account discrepancies, outbound follow up calls representative training and supervisor development. Supervision of 11+ customer service representativ...
Jun 2009 — Nov 2010
Administrative and Sales Assistant
9637 Hood Rd, Jacksonville, FL 32257
Answer inbound calls, make outbound customer care calls, organize/maintain customer files and equipment records, process customer supply service orders and draft letters to customers.
Sep 2008 — Jun 2009
Assistant Manager and Sales Team Leader
Sales, customer service, interviewing, hiring, training and developmental feedback and administrative duties. Responsible for the development of 15+ sales agents, while consistently exceedin...
May 2006 — Dec 2007
Education
Occupations
Executive
Vice President
Project Manager
Owner
Accountant
Finance and Accounting Specialist
Assistant Vice President
Supervisor
Chief Executive
Project Managers
Accounting Bookkeeper
Bookkeeper
Managers
Skills
Leadership
Customer Service
Training
Call Centers
Sales
Management
Process Improvement
Customer Satisfaction
Customer Retention
Banking
Team Building
Sales Management
Team Leadership
Interviews
Microsoft Word
Time Management
Outlook
Coaching
Microsoft Excel
Teamwork
Data Entry
Recruiting
Call Center
Business Process Improvement
Financial Services
Microsoft Office
Business Analysis