Robi Johnston is a highly qualified expert, that works in 2nd Watch main office of which is in 881. on the position of Director - Managed Service since 2013. This person has earned professional experience in more than ten positions at various companies. Robi Johnston went to the DeVry Institute School of Engineering and got education from 1995 to 1998. Seattle, Washington is the city, where the professional was known to live. Robi's email address and phone are easily accessed through this website by request.
Name variants:
Robi Johnston
Last updated Jun 16, 2024
Contact Information
Last Update
Jul 12, 2022
Email
ro**@openmarket.com, pu**@yahoo.com, ro**@dfcolo.com
Location
Seattle, WA
Company
2nd Watch
Workplace
Director - Managed Service
Work History
Director - Managed Service
Spokane, WA
As the Director of Managed Services I will be providing top notch customer service to all 2ndWatch customers. We will be leading the way with unprecedented uptime and partnering with leading...
from Mar 2013
Global Technical Operations Manager
Greater Seattle Area
Senior level technical leader accountable for operational, SLA/SLM reporting, customer advocacy, operations support systems; and global processes of the Global Technology Operations organiza...
from May 2012
Engineering Manager - Global Services
Greater Seattle Area
Manage day-to-day operations of a 7x24 global support organization to ensure the team meets Service Level objectives and the highest customer satisfaction. Ensure proper management escalatio...
Feb 2011 — May 2012
Supervisor Operations Engineering, specializing in VoIP and Web Applications
Manage senior level engineering staff, design and implement complex software solutions. Responsible for supporting and maintaining a high availability 911 call routing system which generates...
Jun 2008 — Feb 2011
Systems Engineer
Managed multiple million dollar software releases for Location Based services, E911 and V911. Led a team of engineers implementing and maintaining VoIP, Cellular and LBS product offerings. T...
Sep 2006 — Apr 2008
Integration Engineer
Prepared system for Enhanced 911 and communicated status to customers. Lead a team of engineers implementing VoIP product offerings. Successfully trained new VoIP Systems Engineer. Managed s...
Jan 2004 — Sep 2006
LCS System Engineer
Lead Engineer in testing out the national deployment of Enhanced 911. Worked with cross functional departments to resolve technical issues. Tracked software related bugs and communicated sta...
Jul 2002 — Jan 2004
Traffic Engineer
Initiated and participated in identifying final solutions for network diversity. Utilized customer growth and network changes to produce an extended view of trunking requirements. Prepared o...
Jul 2001 — May 2002
Education
1995 — 1998
Occupations
Executive
Director
Engineer
Customer Service
Sales Specialist
Client Service Officer
Operations Manager
Director of Operations
Leader
Managers
Skills
Telecommunications
Integration
Cloud Computing
Voip
Data Center
Management
Enterprise Software
Wireless
Ip
Tcp/Ip
Cross Functional Team Leadership
Networking
Software Development
Troubleshooting
Managed Services
Operations Management
Team Leadership
Technical Support
Customer Satisfaction
Testing
System Deployment
Mobile Devices
Unix
System Administration
Strategy
Linux
Product Management
Crm
Customer Experience
Business Development
Vmware
Customer Oriented
System Architecture
Sip
Mobile Technology
Solaris
Gsm