Robert Craft is a highly qualified professional, working in Iqvia main office of which is in 416. on the position of Director Service Management Platform from 2017. This expert gained professional experience in more than 16 positions at various companies. Robert Craft went to the Champions School of Real Estate and received education from 2013 to 2014. This person has these professional qualifications: Project Management Professional, 11352, and Comptia Network+ (N10-007) Cert Prep: 2 the Physical Network. Durham, North Carolina is the city, where this expert was known to be located. This person's phone number and email can be accessed through this website by request.
Name variants:
Bob Craft,
Bobbie Craft,
Bobby Craft,
Dob Craft,
Rob Craft,
Robbie Craft,
Robby Craft,
Robin Craft,
Bert Craft,
Bertie Craft
Last updated Jun 15, 2024
Contact Information
Last Update
Jul 8, 2022
Email
ro**@quintiles.com, rc**@globalwps.com, r_**@yahoo.com
Location
Durham, NC
Company
Iqvia
Workplace
Director Service Management Platform
Work History
Level 1 Support Helpdesk
6820 south Harl Ave, Tempe, AZ 85283
Active Directory Account Administration
Utilize Remedy and CA to track incidents
Troubleshoot VPN connections
RSA token and certificate administration
Troubleshoot and support Outlook/E...
from Aug 2016
Area Manager
4600 Clairton Blvd, Pittsburgh, PA 15236
from Jan 2016
Director Infosario Support Services
Durham, NC
Director of platform services in Quintiles revenue generating Infosario business line responsible for building external customer support platform and support model.
Built Quintiles externa...
Sep 2011 — Dec 2014
Security Officer
Monitored and authorized entrance and departure of vehicles and visitors. Detected suspicious activities and watched for criminal acts and rule infractions. Monitored and authorized entrance...
Jan 2010 — Aug 2010
Assistant Project Manager
9823 Cincinnati Dayton Rd, West Chester, OH 45069
Consulted with lab managers to determine topology requirements for the network layout needed to assist cable pullers in wiring the labs’ new location with cat 5, RJ 11, and fiber
Assisted ...
Mar 2009 — Dec 2009
Tier 2 U-Verse Support
208 south Akard St, Dallas, TX 75202
Provided clients support for U-verse products consisting of IP-TV, VoIP, High Speed Internet
Troubleshoot client issues pertaining to services and dispatch LFO’s (Line Foreman On-site)
In...
Nov 2008 — Mar 2009
Level 1 Technician
Help desk support for hotel staff and clients; diagnose and assist with resolution of problems with wireless and Ethernet networks.
Walked hotel staff through network hardware installs by ...
Dec 2007 — Sep 2008
Inbound Level 2 Technician
Help desk support for Dell clients to provide resolutions within warranty coverage
Escalated problems that were beyond warranty coverage
Translated technical terms into non-technical lang...
Jan 2007 — Oct 2007
M1 Tank Crewmember and Non-Commissioned Officer and Sergeant
1500 Army Navy Dr, Arlington, VA 22202
Developed and led training programs in preparation for combat. Drafted military and nonmilitary correspondence. Served as custodian of classified documents. Communicated urgent orders and di...
May 2004 — Sep 2009
Global It Project Manager
Durham, NC
Senior project manager responsible for large scale global infrastructure programs of work to simplify operations and reduce support costs.
Standardized desktop/laptop image across 25000 us...
Sep 2003 — Aug 2005
It Desktop Support Specialst
1402 south 7Th Ave, Phoenix, AZ 85007
Provided deskside support for both students and staff in a windows environment.
Managed network resources for students and staff using active directory.
Troubleshoot networked printers an...
Dec 2002 — Dec 2006
Systems Analyst
1725 east Germann Rd #31, Chandler, AZ 85286
IT resource responsible for systems development, administration, and operational support.
Software Development
Infrastructure Operations
MRP System Administration
1993 — 1999
Computer Operator
1500 Army Navy Dr, Arlington, VA 22202
Systems operator for US Army's logistics technology solutions.
Systems Administration
Code Development
1988 — 1993
Education
2013 — 2014
2010 — 2013
1993 — 1998
Occupations
Executive
Director
Health Specialist
Hospital Care Professional
Artist
Model
Operations Manager
Health Professional
Health Practitioner
Skills
Servicenow
Itil
Project Management
It Service Management
Information Technology
It Management
Service Desk
Integration
Management
Program Management
It Strategy
It Transformation
Cmdb
Iso 20000
Service Delivery
Project Portfolio Management
Vendor Management
Networking
Outsourcing
Telecommunications
Sharepoint
Process Improvement
It Operations
Change Management
Offshore Management
Mof
It Financial Management
Offshore Outsourcing
Service Lifecycle Management
Operations Management
Business Process Improvement
Offshore Projects
Insourcing
Slm
Ola
Network Migrations
Itsmf
Hp Service Desk
Problem Management
Bpmn
Process Engineering
Customer Support
Help Desk Implementation
Technical Support
Customer Service
Leadership
Strategic Planning
Network Administration
Computer Hardware
Computer Network Operations
Wireless Networking
Call Centers
Virtual Private Network
Linux
Microsoft Excel
Microsoft Office
Active Directory
Routers
Computer Repair
Computer Hardware Troubleshooting
Voice Over Ip
Powerpoint
Microsoft Word
Switches
Laptops
Network Design
Lan Wan
Internet Protocol Suite
Windows
Remote Access
Team Coordination
Sales
Troubleshooting
Marketing
Operating Systems
Computer Networking
Agile Project Management
Nmls Licensed
Mortgage Product Knowledge
Mortgage Law Knowledge
Verbal Communication
Written Communication
Personal Responsibility
Easily Adaptable
Typing
Team Building
Team Leadership
Instruction
Accountability
Security
Military Operations
Military Training
Joint Military Operations
Honorable Discharge
Overseas Experience