Robert James Alcala is a eficient professional, who works in The Toll Roads main office of which is in 593. as a Senior Program Manager from 2019. Robert James Alcala gained professional experience in more than nine positions at various companies. Robert James Alcala went to the University of Redlands and was studying there from 2004 to 2006. Robert James Alcala has such qualifications as Lean Six Sigma Green Belt Certification and Goleansixsigma.com. Rosemead, California is the area, where this professional was lastly known to be settled. Robert's e-mail and phone can be accessed through SoftwareOfficial on demand.
Name variants:
Bob Alcala,
Bobbie Alcala,
Bobby Alcala,
Dob Alcala,
Rob Alcala,
Robbie Alcala,
Robby Alcala,
Robin Alcala,
Bert Alcala,
Bertie Alcala
Last updated Jun 15, 2024
Contact Information
Last Update
Jul 7, 2022
Email
df**@yahoo.com
Location
Rosemead, CA
Company
The Toll Roads
Workplace
Senior Program Manager
Work History
Director-West Coast Operations
145 east Columbine Ave, Santa Ana, CA 92707
Responsible for workforce management and contact center operations.
Ensures business operations adhere to company mission statement.
Drives business to reach KPIs.
Creates continuous imp...
Jun 1, 2016 — Aug 2018
Resource Planning and Workforce Management
2244 Walnut Grove Ave, Rosemead, CA 91770
Jul 2015 — May 2016
Business Intelligence Workforce Manager
San Jose, CA
Forecast, scheduling and capacity planning for 7 global contact centers in US, Europe, India, Japan, and China. Responsible for all planning and scheduling for over 250 engineers with 24/7 o...
Dec 2012 — Jul 2015
Resource Manager
Responsible for all forecasting, scheduling, and reporting for Western US region, operating 24/7 operations in 4 contact centers with 400+ agents Ensured all FCC and local SLAs achieved Trai...
Mar 1997 — Aug 2005
Education
2004 — 2006
1997 — 1999
Occupations
Executive
Program Director
Organization Management
Non-Profit
Director
Operations Manager
Skills
Management
Crm
Microsoft Excel
Performance Management
Vendor Management
Project Management
Customer Service
Strategic Planning
Workforce Planning
Analysis
Forecasting
Contact Centers
Call Centers
Leadership
Business Intelligence
Scheduling Management
Staffing Models
Social Media
Team Building
Financial Reporting
Financial Forecasting
Virtualization
Dcr
Oracle
Tableau
Pivot Tables
Call Routing
Cogs
Iex Total View
Capacity Planning
Database Administration
Avaya
Avaya Ip Telephony
Avaya Communication Manager
Odbc
Process Improvement
FAQs about Robert James Alcala
What is the main profession of Robert James Alcala?
The expert is a Senior Program Manager.
What are the profession of Robert?
These person's professions are Executive and Program Director
Where is Robert James Alcala currently located?
The professional is located in Rosemead, California.
Does Robert have the email address?
df**@yahoo.com is The expert's email address.
Where did Robert James Alcala work?
Robert worked at The Toll Roads, Aarp.
What education does Robert James Alcala have?
Robert studied at the University of Redlands from 2004 to 2006.
What are the certifications of Robert James Alcala?
The professional received the following certifications: Lean Six Sigma Green Belt Certification and Goleansixsigma.com.
What languages does Robert James Alcala speak?
Robert James Alcala speaks English.