Rion Lee Sing is a qualified expert, that works in Fiserv main office of which is in 5. on the position of Contact Center Manager from 2019. This expert gained professional experience in more than 12 positions at different companies. Rion Lee Sing went to the University of Phoenix and got education from 2014 to 2014. Atlanta, Georgia is the city, where this person was lastly known to be settled. Rion's email address and number are easily accessed through this website on demand.
Name variants:
Rion Sing
Last updated Jun 15, 2024
Contact Information
Workplace
Colleagues
Work History
Customer Support Manager
World Pay Atlanta, GA
Operations Manager/Director
Managed all day-to-day, Call Center operations inclusive of the management of multiple high performing technical, retention and sales tea...
May 1, 2016 — Jul 2019
Customer Service Supervisor
11/2013- Present World Pay Atlanta, Ga
Customer support supervisor
Manages National and Partner support groups.
Monitors performance, call quality, attendance, shift adherence, areas of ...
Nov 2013 — Apr 2016
Customer Service Manager
Management of call center staff with production and customer interactions.
Develop and train reps on customer service skills
Review and updayes to all day to day customer service issues.
...
Dec 2012 — Jul 2013
Operations Supervisor
2 Eaton St, Hampton, VA 23669
Utilize performance management information to supervise coordinate and schedule call center activity.
Review, maintain and approves time sheets and leave request for Transurban representat...
Aug 2012 — Dec 2012
Call Center Sales Supervisor
Supervise 50-60 Call Center employees including agent sales and non-sales activities, agent transactions and personnel related issues.
Worked with Work Force Management team to schedule an...
Apr 2010 — Aug 2012
Sales Representative and Assistant Operations Manager
Sales consultant and small business lead with customers five to forty nine lines.
Supervised 9-14 employees on overall performance and production at store
Served as key holder and perform...
Jul 2007 — May 2009
Owner and Manager
1 Verizon Way, Basking Ridge, NJ
Owned/managed all aspects of wireless franchise within large South East, FL community
Ordered, sold, and maintained wireless equipment
Exceeded sales quotas by 50% within first year
Expa...
May 2005 — May 2009
Lead Customer Service Representative and Data Specialist
Provided customer service/technical support training for new and existing store employees
Provided in store customer service by way of basic troubleshooting
Served as backup personnel for...
Jan 2004 — Aug 2005
Customer Service Representative
1 Verizon Way, Basking Ridge, NJ
Processed online orders
Provided online customer service by way of basic troubleshooting
Served as backup personnel for agent support, retention queue, and customer service.
Communicated...
Sep 1999 — May 2005
Technical Support Representative
Provided both basic and detailed problem solving to Verizon wireless customers
Participated in panel discussions to facilitate the improvement of our online resource, Info manager
Assiste...
Nov 1999 — Jan 2004
Education
2014 — 2014
upto
from 1995
Occupations
Executive
Manager
Support Manager
Operations Manager
Director of Operations
Director
Engineer
Customer Service
Sales Specialist
Client Service Officer
Managers
Skills
Call Centers
Customer Service
Customer Satisfaction
Customer Retention
Training
Sales Management
Leadership
Sales
Management
Sales Operations
Team Building
Sales Process
Coaching
Wireless
Retail
Hiring
Customer Experience
Recruiting
Employee Training
Troubleshooting
Call Center
Supervisory Skills
Process Scheduler
Customer Relationship Management
Customer Relations
Scheduling
Training and Development
Team Leadership
Relationship Building
Performance Reviews
Call Monitoring
Customer Loyalty