With work experience over 20 years, Rick is currently working at HDI as a Executive Director of Certification & Training. Rick received his education from 1981 to 1985 at the Indiana University of Pennsylvania. Rick Daniel Joslin is a certified professional, that is proven by qualifications : Kcs V6 Practices, Knowledge-Centered Support Principles, and Kcs Practices V5. Rick lives in North Huntingdon, Pennsylvania. To contact Rick, you can search for their phone or email or get further information by requesting access to this person's additional details on SoftwareOfficial.
Name variants:
Ricky Joslin
Contact Information
Last Update
Jul 10, 2022
Email
ri**@hotmail.com, ri**@ubm.com
Location
North Huntingdon, PA
Company
Workplace
Executive Director of Certification & Training
Colorado Springs, CO
Industry
Information Technology and Services
Colleagues
Work History
Executive Director of Certification & Training
As the product manager for the P&L, I guide a highly talented team responsible for the develop and delivery of the suite of certification and training products, and work with an amazingl...
from 2006
Secretary-Treasurer
The ITCC is a council of IT industry leaders focused on promoting IT certifications and committed to growing professional certifications, while recognizing the need for a qualified workforce...
from Jan 2013
Exec Dir, Certification & Training
During the integration of HDI and ICMI under Think Services, Richard was responsible for the certification and training offerings of both brands. Leveraging best practices and his experience...
Sep 2008 — Mar 2009
Executive Director of Certification &Training
Executive position with P&L responsibility including leading efforts in product development, product management, product delivery, sales, and international business development.
Reengine...
Aug 2006 — Feb 2008
Director of Training & Senior Consultant
HDI Certified instructor delivering full range of HDI courses on behalf of HDI and IHS. Promoted to Director of Training to manage the HDI partnership and outsourced delivery model.
Success...
Jun 2003 — Aug 2006
Owner
Assisted clients with service management improvement projects, authored white papers for vendors, requested speaker at industry events, and delivered HDI certification training.
Served as a ...
Jul 2001 — Aug 2006
VP Customer Care
Following the sale of the RightAnswers product line, I was asked to rebuild the support organization.
Reengineered customer support organization for public Internet software company by an...
Jan 2001 — Jul 2001
VP RightAnswers
Responsible for product development, delivery, support, and service. Responsible for the only profitable product line that resulted in the company going public. The product line was later ...
Jan 2000 — Jan 2001
VP Knowledge Products
Operations Executive responsible for product development and delivery.
Developed outsourced knowledge management organization for an IT support content company. Convinced CEO to offer a new...
Sep 1996 — Jan 2000
Customer Support Manager
Reengineered help desk organization for Fortune 100 manufacturing company. After researching best practices, built a team environment and led effort to redesign the processes and tools used...
1992 — 1996
Education
1981 — 1985
Occupations
Executive
Chief Executive Officer
Produce Manager
Guide
Partner
IT Professional
Technical Support Specialist
Health Specialist
Wellness and Fitness
Security
Philanthrope
Corporate Executive
Chief Executive
Production Manager
Tour Guide
Systems Support Specialist
Support Specialists
Non-Profit
Skills
Itil
Leadership
Change Management
Program Management
Management
Team Leadership
Knowledge Management
Strategy
Training
Customer Service
Project Management
Strategic Planning
Team Building
Process Improvement
It Service Management
Integration
Technical Support
Help Desk Support
Business Development
Analysis
Service Management
Call Center
Information Technology
Vendor Management
Business Process Improvement
Budgets
Product Management
It Management
Consulting
Business Analysis
Sales
Service Delivery
Problem Solving
Call Centers
Account Management
Customer Relationship Management
Incident Management
Contact Centers
Operations Management
Customer Satisfaction
Coaching
Troubleshooting
Quality Assurance
Product Development
Customer Relations
Budgeting
FAQs about Rick Daniel Joslin
What is the profession of Rick Daniel Joslin?
This professional's job is Enterprise Knowledge Management Strategist
What are the main profession of Rick?
These person's professions are Executive and Chief Executive Officer
Where does Rick Daniel Joslin live?
North Huntingdon, Pennsylvania is the place where Rick Daniel Joslin lives
Does Rick Daniel Joslin have the email address?
ri**@hotmail.com and ri**@ubm.com is Rick's email address.
Where did Rick Daniel Joslin work?
Rick worked at HDI, IT Certification Council.
Does Rick Daniel Joslin have personal webpage or blog?
Rick Daniel Joslin`s website is http://www.thinkhdi.com.
Where has Rick Daniel Joslin studied?
Rick studied at the Indiana University of Pennsylvania from 1981 to 1985.
Are there any professional certifications Rick Daniel Joslin has?
The professional received the following certifications: Kcs V6 Practices, Knowledge-Centered Support Principles, Kcs Practices V5, Hdi Problem Management Professional, and Coaching Skills For Quality Support.