Since 2012, Richard Williams has been working in Ideal Integrations. Richard Williams is a high-skilled Technical Services Manager and Autotask Manager with over 15 years of work experience. According to Richard's resume and work profile, this person has worked at more than eight places with numerous backgrounds and gained different skills. Richard attended school at the Brevard Community College from 1989 to 1992. This expert has professional certification in Autotask Certified Consulting Partner and Star2Star Certified Installer. Richard can be found in Pittsburgh, Pennsylvania – where this person is currently located. You can search for this person's email address and number. We can also provide you with detailed contact information upon request.
Name variants:
Dick Williams,
Rick Williams,
Ricky Williams,
Rich Williams,
Richie Williams
Last updated Jun 15, 2024
Contact Information
Workplace
Technical Services Manager and Autotask Manager
Pittsburgh, PA
Industry
Information Technology and Services, Computer Related Services, Internet Service
Colleagues
Work History
Technical Services Manager and Autotask Manager
Greater Pittsburgh Area
Technical Services Manager
Manage a Service team and Project team consisting of roughly 25 members.
Coordinate customer service and technical resources to achieve high levels of client satis...
from Jul 2012
Customer Services Manager
Melbourne, Florida Area
- Autotask Asdministrator
- Continuum Administrator
- RapidFire Administrator
- Email2AT Administrator
- Front-line customer response
- Dispatch a team of 18 engineers, including Data Center...
Mar 2010 — Jul 2012
Business Operations Engineer
Melbourne, Florida Area
- Coordinate the daily activities of 3 engineers, 2 inside sales people, a 450 member NOC, and a remote help desk.
- Analyze business processes and create automation, generate revenue throug...
Mar 2009 — Jan 2010
Consultant
Melbourne, Florida Area
During a contract with a Social Services agency...
- Manage IT department consisting of 1 angineer and 1 technician and several outsource vendors
- Analyze business processes for efficiency ...
Oct 2008 — Mar 2009
Telecommunications Implementation
Continuation of duties from IRNB, plus:
Only IT staff of 15 in Florida retained for the transition from IRNB to RBC Bank
- Responsible for managing infrastructure, routing and telephony tr...
Feb 2008 — Sep 2008
Information Technology
- Solely responsible for PBX MAC’s and telecom inventory. Responsible for data circuit monitoring, testing and troubleshooting.
- Research, deployment and support of a secure document imagin...
Jun 2005 — Sep 2008
Hardware/Software Engineer
- Remote PBX programming, MAC’s, new nodes. VoIP (node to node).
- Circuit and router monitoring. Cisco, Motorola Vanguard.
- Work with LEC’s, ILEC’s and CLEC’s for best service vs. cost. (E...
Dec 2001 — Jun 2005
Telecommunications Speciallist II
- Solely responsible for all communications including land phone, cellular, paging, calling cards and voice and data circuits.
- PBX and ESSX programming and MAC’s. Circuit and router monito...
Dec 2001 — Jun 2005
Education
1989 — 1992
1989 — 1992
Occupations
Executive
Manager
Engineer
Customer Service
Sales Specialist
Client Service Officer
Partner
IT Professional
Information Technology Specialist
Supervisor
Chief Operating Officer
Chief Executive Officer
Operations Manager
Chief Executive
IT Specialist
Managers
General and Operations Manager
Corporate Executive
FAQs about Richard Williams
What's the main profession of Richard Williams?
Richard Williams is a Technical Services and Autotask (CCP) Manager.
What are the main profession of The professional?
These person's professions are Executive and Manager
Where does Richard Williams live?
The expert currently lives in Pittsburgh, Pennsylvania.
Where did Richard Williams work?
Richard Williams worked at Ideal Integrations, netDirective Technologies.
Does Richard Williams have personal website or blog?
The expert`s website is http://www.magindat.net.
Where has Richard Williams studied?
Richard studied at the Brevard Community College from 1989 to 1992.
Are there any certifications, that Richard Williams has?
Richard Williams received the following certifications: Autotask Certified Consulting Partner and Star2Star Certified Installer.
What are the awards Richard Williams received?
This professional received awards and these awards are: Autotask Community Live 2013 Presenter - Autotask Corporation.