Ric Kosiba is a skilled expert, who works in Sharpen main office of which is in 164. on the position of Chief Data Scientist from 2019. This expert gained professional experience in more than nine positions at various companies. Ric Kosiba went to the Purdue University and was studying there from 1982 to 1991. Zionsville, Indiana is the area, where this person was known to live. This expert's phone and email can be accessed through this website by request.
Name variants:
Ric Kosiba
Last updated Jun 09, 2024
Contact Information
Last Update
Jul 3, 2022
Email
ed**@baybridgetech.com
Location
Zionsville, IN
Company
Sharpen
Workplace
Chief Data Scientist
Work History
Chief Data Scientist
211 north Pennsylvania St FLOOR 4TH, Indianapolis, IN 46204
from Nov 2019
Vice President, Workforce Systems
2001 Junipero Serra Blvd, Daly City, CA 94014
Responsible for the development of several workforce systems at Genesys, including workforce management, strategic planning, and training management systems. Also responsible for the operati...
from Feb 2018
Vice President, Genesys'â Decisions Group
7601 Interactive Way, Indianapolis, IN 46278
Responsible for all aspects of the Decisions product at Interactive Intelligence and then Genesys (Genesys acquired Interactive Intelligence in 2016). Responsible for the P&L of the Decision...
Jul 2012 — Feb 2018
Founder and President
900 Bestgate Rd SUITE 210, Annapolis, MD 21401
Founder of Bay Bridge Decisions Technologies, a contact center software and mathematical modeling business, based in Annapolis, Maryland. Variously responsible for all aspects of the busines...
Jul 2000 — Jul 2012
Director, Management Science
Responsible for analyzing all portfolio decisions at $2B credit card company. Responsible for modeling the portfolio, determining which programs (marketing, collections, acquisitions, risk) ...
May 1998 — May 2000
Vice President, Operations Research
201 north Walnut St, Wilmington, DE 19804
Responsible for optimization of collections strategies and staffing. Managed a team of mathematical modelers, and developed agent scheduling systems, portfolio classification systems, and mo...
May 1996 — May 1998
Manager, Operations Research
Responsible for developing an airport staffing and scheduling system. Built an early reservations call routing system, automatically changing routing rules to match staff levels across the c...
1993 — 1996
Lead Analyst
Developed the Staffing Optimization System (SOS) which developed airport agent schedules across all Northwest Airlines' airports. Significantly saved ramp and customer service staffing costs.
1991 — 1993
Education
1982 — 1991
Occupations
IT Professional
Data Scientist
Computer Software Professional
Executive
Vice President
Software Developers
Chief Executive
Skills
Workforce Management
Operations Research
Call Centers
Contact Centers
Performance Management
Customer Experience
Strategic Planning
Telecommunications
Process Improvement
Vendor Management
Call Center
Avaya
Management
Crm
Leadership
Iex
Outsourcing
Strategy
Forecasting
Workforce Planning
Business Analysis
Enterprise Software
Ivr
Saas
Analytics
Professional Services
Solution Selling
Program Management
Salesforce.com
Bpo
Customer Retention
Risk Analysis
Data Analysis
Lead Generation
FAQs about Ric Kosiba
What is the profession of Ric Kosiba?
This professional's job is Chief Data Scientist
What are the profession of This professional?
These person's professions are IT Professional and Data Scientist
Where does Ric Kosiba live?
Zionsville, Indiana is the place where Ric Kosiba currently lives
What is Ric's email?
The professional's email is ed**@baybridgetech.com.
Where did Ric Kosiba work?
Ric Kosiba worked at Sharpen, Genesys.
Where has Ric Kosiba studied?
Ric studied at the Purdue University from 1982 to 1991.
What is professional industry that Ric Kosiba is connected to?
This professional works in Telecommunications industry.
Are there any special skills, that Ric Kosiba has?
Ric has skills in the following areas: Workforce Management, Operations Research, Call Centers, Contact Centers, Performance Management, Customer Experience, and Strategic Planning.