Raymond Mcdonald is a highly qualified professional, working in Houston Isd main office of which is in 1314. as a Service Desk Manager at Houston Isd since 2014. Raymond has earned professional experience in more than seven positions at various companies. Raymond Mcdonald went to the Ucl and was studying there from 1979 to 1980. This person has such qualifications as Itil Foundations, Hdi Team Supervisor, and Kcs Foundations. Houston, Texas is the city, where the professional was known to settle. This expert's contacts are easily accessed through this website by request.
Name variants:
Raymund Mcdonald,
Ray Mcdonald,
Pug Mcdonald
Last updated Jun 15, 2024
Contact Information
Last Update
Jul 7, 2022
Email
rm**@houstonisd.org, go**@comcast.net
Location
Houston, TX
Company
Workplace
Colleagues
Work History
Service Desk Manager at Houston Isd
4400 west 18Th St, Houston, TX 77008
The Houston Independent School District is the largest public school system in Texas and the seventh-largest in the United States. Its schools are dedicated to giving every student the best ...
from Jun 1, 2014
Helpdesk Supervisor
South Dakota
Supervise and assist EMS helpdesk specialists in daily activities.
Implement ITIL based processes for IT
Working with System Center 2012 Service Desk, SCCM and Orchestrator
Mobile Device...
Mar 2012 — Jun 2014
Technology Support Center Supervisor
Supervising seven analysts, including scheduling, hiring, and training
Working with technology department managers and staff in streamlining processes and implementing new projects
Managi...
Aug 2007 — Mar 2012
Technology Support Analyst
Providing email, phone, and web request customer service support to school
district (approx. 5,000 staff users and 60,000 students)
Planning and managing summer imaging project of PC's fo...
Mar 2003 — Aug 2007
Helpdesk
Helpdesk and Desk Side Support Assisted with rollout of online registration system
Mar 2000 — Mar 2003
Administrative Assistant and Technology Assistant
Acting as internal IT support to the curriculum department (40+ computers)
Providing administrative assistance to the Director of Curriculum
Reconciling and forecasting twenty departmenta...
Mar 2000 — Mar 2003
Credit Controller
Collect debts
analyze debts and credits
devise processes and produce reports for management to cut credits and collect debts faster whilst keeping cash flow.
1997 — 2000
Education
1979 — 1980
1973 — 1979
Occupations
Executive
Manager
IT Professional
Information Technology Specialist
Supervisor
Musician
Orchestrator
SharePoint Administrator
Public Information Officer
Operations Manager
IT Specialist
Managers
Music Director
Network Systems Administrator
Network Administrator
IT Manager
Skills
Troubleshooting
Active Directory
Training
Software Documentation
Technical Support
Microsoft Office
Analysis
Project Management
Management
Windows 7
Computer Hardware
Customer Service
System Administration
Software Installation
Hardware
Sharepoint
Help Desk Support
It Management
Digital Imaging
Project Planning
Windows Xp
Databases
Budgets
Visio
Imaging
Budgeting