Raymond Auch

Manager Customer Experience at Horry Telephone Cooperative

Raymond Auch is a qualified expert, that works in Teleperformance, Usa main office of which is in 195. on the position of Client Services- Account Manager from 2014. This expert gained professional experience in more than eight positions at different companies. Raymond Auch went to the Rutgers University and was studying there from 1993 to 1994. Lake Murray, South Carolina is the area, where the professional was known to settle. Raymond Auch's phone and email are accessed through SoftwareOfficial on demand.
Name variants:
Raymund Auch, Ray Auch, Pug Auch
Last updated Jun 13, 2024

Contact Information

Last Update
Jul 3, 2022
Email
ra**@aol.com, ra**@msn.com
Location
Lake Murray, SC

Workplace

Teleperformance, USA
Client Services- Account Manager

Industry

Outsourcing/Offshoring

Work History

Client Services- Account Manager

Murray, UT
Account Management of one of the top financial institutions in the country and their Federal Government Client. Responsible for all contract obligations within IT, Telecom, Reporting and Ope...
Aug 2014 — Sep 2015

Manager Customer Experience at Horry Telephone Cooperative

3480 Highway 701 north p/o box 1820, Conway, SC 29526
Responsibilities include sales and service for a multi touch- point Customer Contact Center (phone, e-mail, chat and social media) for Wireless, Cable, Home Phone and Home Security. In addit...
from Sep 2015

Operations Manager

400 north Ashley Dr #2800, Tampa, FL 33602
Jan 2010 — Aug 2014

Manager Non Clinical Care

400 Buckwater Pl Blvd, Bluffton, SC
Manage the day to day operations ot the Care Management Non-Clinical Care Unit while working collaboratively with other units within the United States to facilitate the clinical certificatio...
Jun 2009 — Jan 2010

Operations Consultant

20 east At Alpine Rd, Columbia, SC
Consultant through Kelly Services ramping up seasonal Medicare Call Center Operations. Responsibilities included Reporting and Analysis, Technical Writing, and overall Workforce Management
Aug 2008 — Jan 2009

Director Customer Solutions

Consulting New Call Center Technologies for existing DMV Call Center State of SC
Mar 2007 — Jan 2008

Director - Customer Care

648 Grassmere Park SUITE 300, Nashville, TN 37211
Directed operations for Handheld Wireless Insurance company. 500 seat center.
Aug 2006 — Mar 2007

Director - Ne Area Operations

1 Verizon Way, Basking Ridge, NJ
Start-up and growth of a 1600 seat Call Center. 24x7, Multiple LOBs including 800#, Technical Support, National Account Support, Data Support and Retention.
Feb 1995 — Aug 2005

Occupations

Executive
Manager
Accountant
Account Manager
Owner
Security
Operations Manager
Chief Executive

Skills

Operations Management
Leadership
Management
Call Centers
Customer Satisfaction
Workforce Management
Account Management
Customer Service
Call Center
Contact Centers
Customer Experience
Outsourcing
Service Delivery
Performance Management
Project Management
Program Management
Client Services
Avaya
Acd
Vendor Management
Client Advocate
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