Rafael De La Cruz is a qualified expert, who works in Financial Freedom as a Contact Center Team Lead from 2016. Rafael gained professional experience in more than four positions at various companies. Rafael De La Cruz went to the Austin Community College and received education from 2018 to 2023. Austin, Texas is the city, where this expert was known to be living. This professional's contacts are accessed through this website by request.
Name variants:
Raphael Cruz
Last updated Jun 13, 2024
Contact Information
Workplace
Colleagues
Work History
Contact Center Team Lead
I managed inbound client phone inquiries regarding the financial packages they purchased. I resolved their concerns quickly, with a calm and professional attitude. My exceptional level of qu...
Mar 2016 — Mar 2018
Contact Center Specialist
610 east 11Th St, Austin, TX 78701
I handle both inbound and outbound calls with clients seeking assistance with various account transactions. I assist clients seeking help with various services related to their accounts, suc...
from Mar 2018
Contact Representative
9601 Mcallister Fwy SUITE 610, San Antonio, TX 78216
I handled inbound calls to the Customer Service Department for FedEx. I assisted large corporate clients in identifying their issue with the FedEx proprietary software platform, and resolved...
Aug 2015 — Mar 2016
Assistant Manager
400 Perimeter Center Ter northeast SUITE 1000, Atlanta, GA 30346
I oversaw shift team members and assisted in maintaining company policies, procedures and standards. I trained new employees, and prepared the daily deposits. I practiced and supervised exce...
Nov 2014 — Aug 2015
Education
2018 — 2023
Occupations
Executive
Team Leader
Operations Manager
Skills
Customer Service
Inspection
Spanish
Professional Manner
Data Analysis
FAQs about Rafael De La Cruz
What is the main profession of Rafael De La Cruz?
Rafael is a Contact Center Specialist.
What are the profession of The professional?
These person's professions are Executive and Team Leader
Where does Rafael De La Cruz currently live?
Austin, Texas is the place where Rafael De La Cruz lives
Where did Rafael De La Cruz work?
This person worked at Financial Freedom, Velocity Credit Union.
What education does Rafael De La Cruz have?
Rafael studied at the Austin Community College from 2018 to 2023.
What languages does Rafael De La Cruz speak?
Rafael De La Cruz speaks Spanish.
Are there any industries, that Rafael De La Cruz is connected to?
Rafael De La Cruz works in Banking industry.
Are there any skills, that Rafael De La Cruz has?
This person has such skills as Customer Service, Inspection, Spanish, Professional Manner, and Data Analysis.