Preston Hord has been working as a Quality Control/Training Manager in ENCOA - Energy Company of America since 2012. Additionally, Preston Hord has on-the-job experience at more than five companies using similar skills. Preston has a total work experience of nine+ years. Preston Hord studied at the Temple University from 1992 to 1995. This expert has the following certificates: Six Sigma, License Na, State of Texas, License Na, License Na, Six Sigma - White Belt Certification, and Notary Public - State of Tx. Nowadays the person lives in Bryan, Texas region. You can find Preston Hord's actual phone and email through our search.
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Preston Hord
Last updated Jun 12, 2024
Contact Information
Last Update
Jul 9, 2022
Email
pr**@yahoo.com
Location
Bryan, TX
Workplace
Colleagues
Work History
Quality Control/Training Manager
Jersey Village, TX
As the Quality Control & Training Manager, my role revolves around ensuring that my team members understand company policies and procedures and are able to communicate effectively with o...
from Aug 2012
Supervisor, QA/Training
houston, texas area
Wearing several hats, I managed five direct reports -- who were collectively responsible for more than 60 agents -- executing front-line communication with customers. Carefully evaluating pr...
Feb 2011 — Aug 2012
Supervisor - Customer Care
Houston, Texas
Supervised a Team of up to 5 Team Leaders, each with teams of 10 or greater agents. Assisted the center in maintaining a superior standard of care with regard to servicing customers, both in...
Dec 2010 — Jan 2011
Supervisor - Complex Issues
Houston, Texas Area
Diligently overseeing and managing the activities and work quality of 42 account supervisors, I worked to reduce customer complaints to less than one percent of all calls. Working on metho...
Aug 2006 — Dec 2010
Branch Business Banker
Greater Philadelphia Area
In my role as branch business banker, I led small business banking sales and services,improving my location from 38th to 3rd best performing branch of 56 branches in the Philadelphia area. ...
Aug 2002 — Oct 2005
Education
1992 — 1995
1991 — 1992
1989 — 1991
Occupations
Executive
Senior Project Manager
Director of Quality Control
Training Manager
Accountant
Finance and Accounting Specialist
Supervisor
Agents
Managers
Treasurer
Senior Manager
Operations Manager
Compliance Manager
Accounting Bookkeeper
Bookkeeper
Financial Officer
Financial Manager
Skills
Training
Customer Service
Process Improvement
Quality Assurance
Team Leadership
Customer Satisfaction
Team Building
Microsoft Excel
Microsoft Office
Customer Experience
Training Delivery
People Management
Powerpoint
Sap
Quality Auditing
Windows 7
People Development
Quality Management
Program Development
Ista
Instructor Led Training
Committees
Contact Center Operations
Contact Center Management
Webex
Web Chat
Motivated Self Starter
Volunteering
Positive Energy
E Training
Virtual Learning
E Learning Implementation
Skillsoft
Omvicord
Verint
Bold
Zoomerang
Teacher Training
Mac Os X
Innovator
Adobe Connect
Adobe Presenter
Ic3
Microsoft Office Xp
Articulate Suite
Surveymonkey
Survey Management
Impact 360
Survey Monkey
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