Pierre Wheeler

Manage and maintain all nationwide corporate licensing, renewals, new applications, updates and amendments through the NMLS. Research regulatory state specific licensing requirements to meet...

Developed and Implemented Kondaur’s Origination and Servicing compliance management programs. Request information for state examination by interacting with various business units. Interact w...

Developed and Implemented the Supply Chain / Vendor Management audit program. Reviewed vendor performance against the servicing agreement to ensure vendor compliance with Service Level Agr...

Reviewed borrower's complaints submitted to the Office of Comptroller of Currency (OCC) to identify loans where the servicer non-compliance resulted in borrower’s financial hardship. Reviewe...

Supervised about 10-15 associates. Managed daily workflow to ensure auditors stayed within productivity standards. Improved daily productivity by 33%. Developed Process Controls based on...

Reconciled corporate advance overages and shortages and generated refunds to borrowers as necessary. Reviewed credit balances on active loans to ensure accurate disposition of funds. Main...

Monitored department’s performance against servicing agreements to ensure departments compliance with SLA/contractual expectations. Improved daily processing within the loan and default serv...

Supervised about 15-20 associates. Measured the quality of work and coached associates by providing regular feedback on performance. Improved quality within the department which exceeded ...