Pat Dittler Fihn is a skilled professional, working in Responsys main office of which is in 1089. on the position of Service Desk Manager from 2013. This person gained professional experience in more than 11 positions at different companies. Pat Dittler Fihn went to the University of California, Los Angeles - The Anderson School of Management and got education from 1979 to 1980. Richmond, California is the area, where this expert was known to live. This expert's phone number and email are accessed through SoftwareOfficial on demand.
Name variants:
Patrick Fihn,
Martha Fihn,
Matilda Fihn,
Patricia Fihn
Last updated May 28, 2024
Contact Information
Last Update
Jul 13, 2022
Email
pa**@gmail.com, pa**@gmail.com, pf**@att.net
Location
Richmond, CA
Company
Workplace
Colleagues
Work History
Service Desk Manager
San Bruno, CA
Manage desktop support services in U.S. (8 locations), U.K., Den, AUS, and India.
from Feb 2013
Managing Consultant
Built consulting business specializing in assisting companies in managing their Help Desk or customer service functions. Developed proprietary methodology to fully assess all aspects of ope...
from Jan 2009
Director Customer Support
Built and directed customer support staff, procedures, service level agreements, and support delivery, including Tier 1 offshore, Tier 2 domestic, online help, online troubleshooting, and Ti...
2007 — 2008
Help Desk Manager / Project Mgmt Team Lead
IBM Project Management Team Lead
IT outsourced to IBM and transferred to Disney account. Directed project managers for all decommissions efforts at Disney. Managed staffing and executive r...
2004 — 2007
Principal Consultant - Administration/Development
Concord, CA
Independent Domino/W2K Consultant
Maintained existing customers plus new customers after Symatrix abandoned CA territory. Provided consultation of Notes, Domino, and Windows 2000 for variou...
2000 — 2003
Senior Notes Administrator/Developer
Provided systems analysis for a new Notes-based systems. Developed systems based on business requirements. Designed and created a customized help desk system as well as an ergonomics track...
1998 — 2000
Education
International Relations, Labor Management
Jan 1979 — Jan 1980
B.S. in Administrative Management
Jan 1976 — Jan 1979
1976 — 1979
Occupations
Artist
Sculptor
Executive
Manager
IT Professional
Information Technology Specialist
Counselor
Engineer
Customer Service
Sales Specialist
Client Service Officer
HR Specialist
Human Resources Specialist
Vice President
Operations Manager
IT Specialist
Advisor
Recruitment
Chief Executive
Skills
Itil
Process Improvement
Operations Management
Management
Crm
Strategic Planning
Account Management
Six Sigma
Marketing
Business Process
Leadership
Project Management
Call Centers
Outsourcing
Recruiting
Training
Contract Negotiation
Troubleshooting
Integration
Human Resources
Budgets
Consulting
Business Analysis
Business Process Improvement
Customer Satisfaction
Vendor Management
It Strategy
Sales Operations
Strategy
Saas
Change Management
Service Delivery
ITIL
LEAN
Six Sigma
Customer Support Management
Process Improvement
Project Management
Operations Management
Contract
Negotiations
Policy/Procedure Development
Implementation
Systems Management/Analysis
Process Redesign
Crisis Management
Client Relations
Regulatory Compliance
Training/Development