Nik Stanosheck is a qualified professional, that works in Genpact main office of which is in 4. as a Contact Center Operations Manager since 2017. Nik has earned professional experience in more than ten positions at various companies. Nik Stanosheck went to the University of Scouting at Smu and was studying from 2018 to 2023. This person has such professional qualifications as Adult & Juvenile Cpr/Aed/First Aid, Six Sigma Yellow Belt, and Six Sigma White Belt. Dallas, Texas is the area, where this professional was known to live. The person's email address and phone are accessed through SoftwareOfficial on demand.
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Nik Stanosheck
Last updated Jun 07, 2024
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Work History
Contact Center Operations Manager
1155 Avenue Of The Americas FLOOR 4TH, New York, NY 10036
I manage 5-12 front line managers in Genpact's BPO Contact Center Operations Division with 100-200 indirect reports who are held to a 98% quality rate. I have also run 6 projects (Client Vis...
from Jul 2017
Contact Center Manager
n56 Ridgewood Dr, Menomonee Falls, WI 53051
I coordinated the various Customer Service and Sales teams of 20 associates each for Kohls.com, Rewards, Store Support, Corporate, and Kohl's Charge Card, coaching and mentoring them to thei...
Jun 2014 — Jun 2017
Contact Center Manager and Bank Officer
100 north Tryon St, Charlotte, NC 28202
I managed teams of 20 Customer Service and Sales associates in both Mortgage and Credit Card Services, coaching and mentoring them to their full potential. On weekends, I would run the entir...
Feb 2010 — Sep 2014
Assistant Regional Manager
Campbell, CA
I hired, trained, and developed the entire region's Business to Business social network marketing sales team of 40 sales associates. We were the most successful new region in the company for...
Aug 2009 — Feb 2010
Bedding Manager
5671 Broadway, Denver, CO 80216
In charge of training, inside sales, deliveries, cash, product, and people management. I was responsible for training all new-hires. I increased weekly bedding sales from less than 0.5% to o...
Jun 2008 — Sep 2009
Multi Unit Manager
I was in charge of inventory, deliveries, running cash registers, cash and people management. I was responsible for training new managers. I increased sales by 25% in 2 Subway restaurants.
May 2007 — May 2008
Gcur Claims and Document Manager
711 High St, Des Moines, IA 50392
Processed insurance claims that the computer system could not identify. Identified insured and process account or send a letter to provider asking for further information. Cover for administ...
Jun 2004 — Dec 2006
Web and Graphic Design Manager
109 Hardig Rd, Warwick, RI 02886
Creating logos as well as designing new, maintaining current, and redesigning old websites and printed materials for an order of priests and their lay apostolates. Creating unique designs an...
Jan 2000 — Apr 2004
Author
I write fiction novels in various settings in both the fantasy and science fiction genres. I write non-fiction articles on a variety of subjects, but mostly on the study of religions and his...
from Jul 2003
Call Center Supervisor, Reporting Manager, and 3Rd Party Client Manager
Harlan, IA
Originally I managed schedules for 50+ inbound and outbound sales, customer service, and technical support call representatives. Later I created the operational reports for 5 supervisors and...
Apr 1996 — Dec 1999
Education
2018 — 2023
2004 — 2006
1998 — 2000
1994 — 1996
1992 — 1994
Occupations
Executive
Operations Manager
Director of Operations
Managers
Manager
Engineer
Customer Service
Sales Specialist
Client Service Officer
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Microsoft Office
Customer Service
Sales
Leadership
Time Management
Team Building
Powerpoint
Microsoft Word
Customer Satisfaction
Retail
Customer Experience
Call Centers
Strategic Planning
Coaching
Microsoft Excel
Team Management
Marketing
Social Networking
Teamwork
Project Management
Social Media
Cash Management
Research
Change Management
Strategy
Team Leadership
People Management
Budgets
Interviews
Asset Management
Vendor Management
Hiring
Public Speaking
English
Analysis
Nonprofits
Photoshop
Sales Management
Outlook
Recruiting
Project Planning
Employee Training
Human Resources
Business Strategy
Marketing Strategy
Financial Analysis
Process Improvement
Business Process Improvement