Nicky Hill is a highly qualified expert, working in Mastec main office of which is in 541. on the position of Dispatch Supervisor since 2014. Nicky has earned professional experience in more than seven positions at various companies. Nicky Hill went to the Tech Skills and received education from 2008 to 2009. Irving, Texas is the city, where this expert was lastly known to settle. The person's phone number and email are accessed through this website on demand.
Name variants:
Dominic Hill,
Nicholas Hill,
Nicole Hill,
Veronica Hill
Last updated Jun 10, 2024
Contact Information
Last Update
Jul 4, 2022
Email
nh**@stellarbpo.us, ni**@mastec.com, ni**@sbcglobal.net
Location
Irving, TX
Company
Workplace
Colleagues
Work History
Dispatch Supervisor
800 south Douglas Rd, Coral Gables, FL 33134
Oversee all dispatch functions for Direct TV installations, service request line of sight second opinion.
Provides support, guidance, leadership and motivation to promote maximum performan...
Jul 2014 — Nov 2014
Team Manager
Irving, TX
Supervises a Service Center unit providing leadership, direction and support.
Monitors workloads and status, supports colleagues by providing advice in handling complex issues.
Home Bases...
Aug 2010 — Aug 1, 2014
Call Center Supervisor
Complete autonomy in supervising the graveyard shift.
Responsible for scheduling, payroll reconciliation, and all time off request.
Oversee all dispatch functionality- pre-booked calls as...
Jul 2013 — Jul 2014
Assist Crew Leader
901 Center Park Dr #106, Charlotte, NC 28217
Review enumerator’s completed census questionnaires for accuracy.
Conduct field observations to ensure government compliance with confidentiality.
Meet daily with enumerators to process t...
Apr 2010 — Aug 2010
Customer Service Supervisor
Researched and approved all credits to ensure that all parties were fairly compensated.
Monitor inbound/outbound traffic flow and agent status to ensure service levels and response time ob...
Aug 2008 — Apr 2009
Customer Servcie Supervisor
1720 Lakepointe Dr, Lewisville, TX 75057
Jun 2006 — Apr 2007
Education
2008 — 2009
1980 — 1983
Occupations
Executive
Manager
Supervisor
Project Manager
Sales Specialist
Agent
Agents
Operations Manager
Managers
Project Managers
Sales Representative
Skills
Call Centers
Coaching
Customer Experience
Customer Satisfaction
Customer Service
Process Improvement
Leadership
Team Building
Team Leadership
Telecommunications
Training
Vendor Management
Customer Retention
Microsoft Excel
Microsoft Office
Contact Centers