Nick Ayers

Technical Support Team Lead

Name variants:
Dominic Ayers, Nicholas Ayers
Last updated Jun 10, 2024

Contact Information

Last Update
Jul 8, 2022
Email
ni**@nintendo.com
Location
Edmonds, WA

Workplace

WatchGuard Technologies
Technical Support Team Lead

Industry

Computer & Network Security

Work History

Technical Support Team Lead

505 5Th Ave south SUITE 500, Seattle, WA 98104
Responsibilities include: Managing production to ensure our customers get contacted and have their cases resolved in a timely manner to drive an excellent customer experience. Coaching our t...
from Jul 23, 2018

Team Leader Consumer Service

Redmond, WA
At Nintendo we are proud to be working for the leading company in our industry. We are strongly committed to producing and marketing the best products and support services available. We beli...
May 1, 2013 — Jun 2018

Consumer Service Associate

2200 6Th Ave SUITE 925, Seattle, WA 98109
As a Consumer Service Associate I played many different roles in the Contact Center. My core responsibility was to be a communication liaison between Nintendo and our consumers to resolve co...
Jul 2010 — Mar 2013

Third Key, Sales Associate

25 west Anapamu St, Santa Barbara, CA 93101
I was responsible closing and opening the store during my scheduled shifts. Counting and balancing the cash drawer along with making subsequent bank deposits nightly. Receiving shipments ...
May 2007 — Nov 2009

Education

2017 — 2023
2000 — 2004

Occupations

IT Professional
Technical Support Specialist
Executive
Team Leader
Health Specialist
Technicians
Computer Games Professional
Certified Nurse Aide
Systems Support Specialist
Support Specialists
Operations Manager
Computer Specialist
Nurse
Nurse Practitioner

Skills

Team Leadership
Leadership
Quality Assurance
Sales
Customer Satisfaction
Team Building
Contact Centers
Staff Development
Communication
Management
Microsoft Excel
Troubleshooting
Customer Service
Microsoft Office
Project Management
Escalation Resolution
Call Centers
De Escalation
Technological Proficiency
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