Nicholas Rivera is a highly qualified expert, who works in Optical Cable Corporation main office of which is in 829. on the position of Help Desk Specialist from 2019. This expert has earned professional experience in more than five positions at various companies. Nicholas Rivera went to the Itt Technical Institute - Harrisburg and got education there from 2010 to 2012. Roanoke, Virginia is the city, where this person was known to live. Nicholas's email address and phone number are easily accessed through SoftwareOfficial by request.
Name variants:
Nicolas Rivera,
Nickolas Rivera,
Nikolas Rivera,
Nick Rivera,
Nicky Rivera,
Nicol Rivera,
Cole Rivera,
Colin Rivera,
Claus Rivera,
Klaus Rivera
Last updated Jun 10, 2024
Contact Information
Last Update
Jul 6, 2022
Email
ni**@interactiveachievement.com
Location
Roanoke, VA
Company
Workplace
Help Desk Specialist
Roanoke, VA
Industry
Telecommunications, Drawing and Insulating Nonferrous Wire, Mfg Fiber Optic Cable, Mfg Fiber Optic Cable & Copper Data Cable, Mfg Fiber Optic Cable and Copper Data Cable, Fiber Optics-Equipment & Syste
Colleagues
Work History
Software Support Technician
325 Mountain Ave, Roanoke, VA 24016
Manage support queue for client reported issues
Utilize SQL to gather, analyze, and repair client database data
Manage escalated client requests with management
Assist in new client soft...
Nov 2016 — Nov 2018
Tier 2 Technical Support Representative
601 Campbell Ave, Roanoke, VA 24013
Addressed escalated support calls requiring advanced technical troubleshooting
Demonstrated an expert level understanding of supported products to clients
Managed various complex projects...
Mar 2013 — Nov 2016
System Support Technician
Managed internal network servers for staff and students
Managed Avaya phone system for maintenance and troubleshooting issues
Provided technical support on staff and student computers
En...
May 2012 — Mar 2013
Installation Technician
2800 east Broadway St, Pearland, TX 77581
Installed and configured Point of Sale (POS) terminals
Provided technical troubleshooting of telecom and network peripherals
Managed scheduling of installation, execution, necessary follo...
Aug 2011 — Jun 2012
Education
2010 — 2012
2000 — 2004
Occupations
Sales Specialist
Support Specialist
IT Professional
Computer Software Professional
Technician
Client Service Officer
Customer Service
Software Developers
Technical Specialist
Technical Support Specialists
Skills
Customer Service
Microsoft Office
Microsoft Excel
Powerpoint
Team Leadership
Staff Development
E Learning
Salesforce.com
Troubleshooting
Public Speaking
Microsoft Word
Technical Support
Leadership
Management
Curriculum Development
Strategic Planning
Windows 7
Instructional Design
Project Management
Research
Customer Support
Assembla
Educational Technology
Microsoft Powerpoint
Teaching
Bomgar
Training
Team Building
System Administration
Higher Education
FAQs about Nicholas Rivera
What is the profession of Nicholas Rivera?
This professional's job is Help Desk Specialist
What are the main profession of Nicholas?
These person's professions are Sales Specialist and Support Specialist
Where does Nicholas Rivera live?
The professional lives in Roanoke, Virginia.
What is Nicholas Rivera's email?
Nicholas's email is ni**@interactiveachievement.com.
Where did Nicholas Rivera work?
Nicholas Rivera worked at Optical Cable Corporation, Softsolutions, Inc..
Where has Nicholas Rivera studied?
Nicholas studied at the Itt Technical Institute - Harrisburg from 2010 to 2012.
What is the industry that Nicholas Rivera worked in?
This person works in Computer Software industry.
What are professional skills of Nicholas Rivera?
This person has such skills as Customer Service, Microsoft Office, Microsoft Excel, Powerpoint, Team Leadership, Staff Development, E Learning, Salesforce.com, and Troubleshooting.