Nelson David Cordova

Analyze current strategies, processes, and activities and implement improvements in order to maintain the highest level of client satisfaction and loyalty.

Managed the overall operation of 5 facilities including onsite patron housing (100 apartments), visitor center, and main building comprising over 190,000 square feet of total floor space on...

Acted as internal consultant in all areas of employment operations. Improve organizational effectiveness through training, goal setting, monthly follow up, and reporting. Supervised, trai...

Managed all customer support operations including a 75 seat bilingual call center, MIS support, training, billing and collection department, staffing and analysis, with 6 direct reports and...

Managed customer service and sales operations for a call center with 80,000 customer base and 4 support management personnel. Renegotiated vendor contracts which significantly increased ve...

Led 4 supervisors and 80 sales and service representatives who acquired over 3,000 new customers in the initial 6 months of production. Implemented various trainings as well as long distan...