Naveen Narayan is a highly qualified professional, who works in Amazon main office of which is in 77. as a Aws Solution Architect, Amazon Connect from 2018. This expert gained professional experience in more than nine positions at different companies. Naveen Narayan went to the Southern Methodist University and received education there from 2001 to 2002. Seattle, Washington is the area, where this person was lastly known to settle. This expert's email address and phone are easily accessed through this website on demand.
Name variants:
Naveen Narayan
Last updated Jun 10, 2024
Contact Information
Workplace
Aws Solution Architect, Amazon Connect
Lakeland, FL
Industry
Industrial Buildings and Warehouses
Colleagues
Work History
Program Manager, Analytics and Call Routing
Bellevue
Responsible for deriving business intelligence from global online and offline support channels and using analytics to drive continuous improvement and long term business direction across sup...
from 2012
Program Manager - Contact Center Technology
Managed delivery of over six business critical speech applications serving Microsoft Customers (end users) across North America and Latin America. Also responsible for delivering application...
Dec 2009 — Sep 2012
Telecom Solutions Architect
Worked with InterContinental Hotels Group’s (IHG) network architects and design a Hosted Contact center solution that could take up to 2M calls per year, using AT&T’s cloud services for ...
Feb 2009 — Nov 2009
Manager - IVR Development and Application Support
Lead a team of On-Site and outsourced IVR development staff. Manage production support, operations and application development for 4 lines of businesses, deliver application level and enterp...
Jun 2008 — Feb 2009
CTI Solution Architect
• Provide leadership, design and development expertise for the purpose of technical discussions, coordinating vendor discussions, reviewing proposed architectural diagrams, and actual implem...
Feb 2008 — Jun 2008
CTI Project Manager
My focus areas have included:
•Facilitating business process improvements by mapping out existing call delivery bottlenecks, incorporate processes that leverage new technologies, and resolve...
Feb 2005 — Feb 2008
CTI Project Manager
My responsibilities and focus areas included some of the following:
•Direct project teams for N-tier TDM based strategic IVR applications encompassing hardware, software, and network impleme...
Apr 1999 — Feb 2005
Education
2001 — 2002
1997 — 2001
1992 — 1996
Occupations
Executive
Program Director
Business Intelligence Professional
Operations Manager
Business Consultant
Advisor
Skills
Agile Project Management
Software Project Management
Contact Center Design
Telecommunications
IVR
CTI
VoIP
Call Center
Project Planning
Unified Communications
Integration
PBX
Program Management
SIP
Cloud Computing
Software Development
Product Management
Business Analysis
Requirements Analysis
SDLC
Solution Architecture
ITIL
Agile
Customer Relations
Call Centers
Agile Methodologies
Enterprise Architecture
Ivr
Cross Functional Team Leadership
Voip
Crm
Vendor Management
Business Intelligence
Cti
Professional Services
Outsourcing
Business Process Improvement
Business Process
Disaster Recovery
Sdlc
Strategy
Security
Sip
Itil
Contact Centers
Pbx