Muthukumar Pandian is a qualified professional, who works in Zensar Technologies main office of which is in 1300. on the position of Director - Crm Transformation from 2018. This expert has earned professional experience in more than eight positions at various companies. Muthukumar Pandian went to the Madurai Kamaraj University and received education there from 1997 to 2000. This person has the following professional qualifications: Pmp, Itil Foundation, and Certified Scrum Master. Berkeley, California is the city, where this person was lastly known to live. This expert's contacts are accessed through SoftwareOfficial on demand.
Name variants:
Muthukumar Pandian
Last updated Jun 06, 2024
Contact Information
Last Update
Jul 9, 2022
Email
mu**@wipro.com, mp**@gmail.com
Location
Berkeley, CA
Company
Zensar Technologies
Workplace
Director - Crm Transformation
Work History
Director - Crm Transformation
2107 north 1St St SUITE 100, San Jose, CA 95113
Heading the CRM Engineering division and the COE for North Americas.
Enable business partners by providing CRM transformation road maps through my thought leadership
Leading large Sales, ...
from Apr 2018
Director - Salesforce
Head of CRM Engineering and Service Delivery for Aspire Systems, Global.
Successfully lead multiple Sales, Marketing and Service cloud transformations involving Org merger, force.com/visua...
May 2015 — Mar 2018
Senior Program Management and Engagement Management
Successfully lead the SFDC Sales and Service Cloud Implementation.
Managed Integration between SFDC, Ecommerce, SCM, Marketing, CPQ and PIM systems.
Worked very closely with sales, busine...
Dec 2013 — May 2015
Senior Program Management and Engagement Management
1 Cvs Dr, Woonsocket, RI 02895
Successfully lead a large CRM transformation program from MS Dynamics to SFDC.
Managed the integration of SFDC with Marketing, ERP, Customer Care and Clinical systems.
Established a large...
Jun 2011 — Dec 2013
Program Manager - Customer Information System - Utilities
Successfully lead and delivered a large Customer Information System (CIS) transformation program for National Grid USA with a highest CSAT.
Enabled CC business unit to increase its call re...
Feb 2010 — Jul 2011
Project Manager - Outage Management System - Utilities
Phoenix, AZ
Successfully managed the development, integration and implementation of electricity distribution Outage Management System (OMS) across 5 divisions of Arizona state (Metro, NE,NW,SE & SW).
...
Apr 2007 — Feb 2010
Education
1997 — 2000
1994 — 1997
Occupations
Executive
Senior Manager
Director
Master of Science
Home Contractor
Builder
IT Professional
SalesForce Administrator
Information Technology Specialist
Computer Network Professional
Operations Manager
Construction Specialist
Construction Laborer
Database Administration Professional
Database Administrator
IT Specialist
Network Administrator
Skills
Pmp
Itil V3 Foundations Certified
Scrum
Sdlc
Program Management
Account Management
Agile Methodologies
Retail
Electricity
Pharmacy Benefit Management
Gas Industry
Requirements Analysis
Software Project Management
Vendor Management
Oracle
Global Delivery
Pre Sales
Resource Management
Service Delivery
Project Delivery
Requirements Gathering
It Strategy
Pmo
J2Ee Application Development
Agile Project Management
Software Development
It Service Management
Service Delivery Management
Healthcare
Scada
Project Portfolio Management
Business Process Improvement
Business Analysis
Integration
Crm
Management
Consulting
Project Management
Business Intelligence
Cloud Computing
Itil
Leadership