Misa Gibbs is a high-level expert, working in Assurant main office of which is in 4. as a Workforce Specialist since 2018. This expert has earned professional experience in more than nine positions at various companies. Misa Gibbs went to the Strayer University and was studying there from 2013 to 2015. Misa has such professional qualifications as Iex Certified Trainer. Suwanee, Georgia is the area, where this person was known to be located. This professional's phone number and email are accessed through this website by request.
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Misa Gibbs
Last updated Jun 08, 2024
Contact Information
Workplace
Colleagues
Work History
Workforce Management Specialist
New York
Self-starter with strong leadership skills, expertise in data management, and leadership experience. I take initiative to create improvements by reevaluating current modeling and work load t...
Jan 2018 — Apr 2018
Workforce Manager
2455 Paces Ferry Rd, Atlanta, GA 30326
Boosted company efficiency through managing call volumes to 30 second ASA with 95% Answer Rate
Identified inefficiencies and made recommendations for process improvements
Managed team of ...
Jun 2017 — Jan 2018
Area Manager and Associate Director
208 south Akard St, Dallas, TX 75202
Boost company efficiency through technology upgrades and process improvements such as implementation of IEX/Total View forecasting and scheduling tool.
Identify inefficiencies and made rec...
Feb 1, 2013 — May 2017
Interval Forecasting Manager
208 south Akard St, Dallas, TX 75202
Managed day-to-day forecasting operations including analysis, reporting, trending and requests
Created reports to provide trending and analysis information to National level and above staf...
Oct 2004 — Feb 2013
Forecasting and Capacity Planning Manager
208 south Akard St, Dallas, TX 75202
Proficient in developing office procedures and forms to improve efficiency and schedule & capacity management
Planned and organized scheduling for internal site with error ration of less t...
Jun 1999 — Oct 2004
Education
2013 — 2015
2010 — 2012
Occupations
Executive
Director of Operations
Accountant
Finance and Accounting Specialist
Operations Manager
Accounting Bookkeeper
Bookkeeper
Skills
Wireless
Telecommunications
Voip
Managed Services
Unified Communications
4G
Mobile Devices
Cellular Communications
Lte
Call Centers
Mpls
M2M
Cdma
Ip
Vendor Management
Customer Experience
Outsourcing
Avaya
Ivr
Forecasting
Gsm
Business Process Improvement
Telephony
Workforce Management
Process Improvement
Contact Centers
Call Center Development
Customer Satisfaction
Strategic Partnerships
3G
Acd
Wimax
T1
Network Design
Capacity Planning
Cross Functional Team Leadership
Team Leadership
Mobile Communications
Umts
Management
Metrics
Project Management
Broadband
Strategy
Team Building
Team Management
Analysis
Customer Retention
Troubleshooting
Strategic Planning