Mike Moore is a high-level expert, that works in Accelirate, Inc main office of which is in 616. as a Business Analyst since 2020. Mike has earned professional experience in more than 16 positions at different companies. Mike Moore went to the University of Miami and received education. Mike Moore has the following professional qualifications: Itil Foundations, Itil Implementation, and Itil Service Management. Miami, Florida is the area, where this professional was known to be settled. Mike Moore's email address and number are easily accessed through SoftwareOfficial on demand.
Name variants:
Michael Moore
Last updated Jun 09, 2024
Contact Information
Last Update
Jul 10, 2022
Email
mi**@outlook.com
Location
Miami, FL
Company
Accelirate, Inc.
Workplace
Business Analyst
Work History
Customer Care Call Center Director
7255 south Havana St #160, Centennial, CO 80012
At GroovyTek we believe people over the age of 40 are being mistreated and ignored by Silicon Valley. GroovyTek takes a personalized approach anchored in respect and patience, to help folks ...
from Nov 2019
Apple Security and Privacy Dri
Murray, UT
Responsible for managing and implementing security at the Contact Center facility. Responsible for ensuring compliance to client contractual security requirements, sending all Security findi...
Jun 2018 — Nov 2019
Trainer and Training Documentation Writer
Training and Technical Documentation Writer and Administrator for Order Fulfillment Department.
Trained on Order Fulfillment processes for understanding in order to create documentation.
...
Aug 2016 — Jun 2018
Call Center Implementation Project Manager
Miami, FL
Project Manager for Business Development Center call center.
Project Manager for implementation of automobile industry specific CRM tool.
Project Manager for implementation of online chat...
Feb 2015 — Sep 2015
Project Manager
Project Manager for Global Infrastructure Security division within Franklin Templeton.
Project Manager for Email Encryption changeover from end of life tool to new DLP and email encryption...
Jul 2014 — Dec 2014
Information Security Administrator Ii
7815 northwest 148Th Street Rd, Miami Lakes, FL 33186
Apr 2010 — Apr 2014
Information Security Administrator II/Project Manager
Miami Lakes, FL
Apr 2010 — Jul 2013
Senior Security Analyst and Eus Manager and Software Applications Security Manager
Mar 2001 — Feb 2009
EUS Manager/Software Applications Security Manager
Boca Raton, FL
Mar 2001 — Dec 2006
Consultant, Call Center/Help Desk Management
Boca Raton, FL
Aug 2000 — Mar 2001
Customer Support Manager North and Latin America
Responsible for managing the 24x7 customer support call center with primary focus on the North and Latin American customer base. The company provides and develops software for companies pro...
Nov 1999 — Aug 2000
Training Manager Internet Banking Call Center
119 Russell St, Littleton, MA 01460
Responsible for day-to-day 24x7 call center management and training needs for worlds first Internet bank call center.
Developed training platform for call center.
Managed training of Call...
Mar 1996 — Nov 1999
Education
Occupations
Business Analyst
IT Professional
Information Technology Specialist
Security
Analyst
Analysts
IT Specialist
Skills
Itil Certified
Information Security
Project Management
Support Center/Help Desk/Call Center Management
Certified Trainer
Itil
Active Directory
Security
Software Documentation
Management
Cross Functional Team Leadership
Process Improvement
Integration
Information Technology
Databases
Vendor Management
It Management
Sql
Strategic Planning
Business Process Improvement