Name variants:
Michael Ferrara
Last updated Jun 08, 2024
Contact Information
Workplace
Support Engineer
Houston, TX
Industry
Information Technology and Services, Computer Related Services Custom Computer Programing
Colleagues
Work History
Support Engineer
24 Greenway Plz SUITE 1000, Houston, TX 77046
Provided operating system and installation troubleshooting support for customer incidents with Gimmal's Records Management software and its integration with SharePoint on-premise and SharePo...
May 2017 — Jul 2018
Technical Support Engineer
Missouri
Gathered and plotted returned check metrics in Excel from DCS' SaaS payment processing product to visually identify count, time to manually process, and cost to process.
Migrated company M...
Sep 2016 — May 2017
Systems Analyst, Phantom Works'â Advanced Lean Enterprise
100 north Riverside Plz, Chicago, IL 60606
Collected, analyzed, and validated performance metrics of processes, applications, systems, and data and coordinated organizational requirements to support business needs.
Ensured secure d...
Nov 2013 — Jul 2016
Flight Dispatcher
6016 Portage Rd, Portage Des Sioux, MO 63373
Validate pilot records meet regulatory requirements before releasing aircraft, manage fleet scheduling, educate customers seeking flight training, accountable for daily financial transactio...
from Aug 2010
Education
2010 — 2010
2009 — 2009
1999 — 2000
1980 — 1985
Occupations
Dispatcher
Engineer
Support Engineer
IT Professional
SharePoint Administrator
Technical Support Specialist
Customer Service
Network Systems Administrator
Network Administrator
Systems Support Specialist
Support Specialists
Skills
Technology Integration
Configuration Management
Requirements Management
Requirements Analysis
Systems Engineering
Aerospace
Software Development
Product Lifecycle Management
Cad/Cam
System Design
Computer Systems Analysis
Scripting
Unix
Web Content Management
Sharepoint
Sharepoint Administration
System Requirements
Visio
Gimp
Putty
Filezilla
Coaching
Peer Mentoring
Instructor Led Training
Big Data
Data Mining
Splunk
Data Science
Javascript
Perl
Testing
Simulations
Business Process Improvement
Process Improvement
Windows Server
System Administration
Software Engineering
Active Directory
System Architecture
Architectures
Systems Design
System Testing
Relational Databases
Sql
Manufacturing
Technical Leadership
Systems Analysis
Enterprise Architecture
Avionics
Customer Service
Technical Support
Troubleshooting