Michelle Villa is a eficient professional, who works in Wheels, Inc main office of which is in 36. on the position of Senior Client Services Manager from 2019. This person has earned professional experience in more than 11 positions at various companies. Michelle Villa went to the Harvard Business School and received education. Mokena, Illinois is the area, where this person was lastly known to live. Michelle Villa's phone and email are easily accessed through SoftwareOfficial by request.
Name variants:
Michele Villa,
Mickey Villa,
Shelly Villa
Last updated Jun 08, 2024
Contact Information
Last Update
Jul 9, 2022
Email
mi**@aol.com, mi**@aon.com, mi**@aonhewitt.com
Location
Mokena, IL
Company
Wheels, Inc.
Workplace
Senior Client Services Manager
Work History
Sales and Service Operations Director
As the Sales and Service Operations Director for the Aon Retiree Health Exchange, I was accountable for our Customer Service, Licensing, Contracting and Certification, Workforce Management f...
Jul 2015 — Apr 2018
Sales and Service Site Leader- the Woodlands, Tx
Accountable for overall sales and service delivery of the Woodlands site of 12 Sales Manager and 150 agents and customer service representatives. Stabilized and improved the Site to meet ser...
Feb 2012 — May 2012
Director of North Operations
19150 south 88Th Ave, Mokena, IL 60448
Manage Firefly locations in Ohio and Illinois to drive the company’s growth in sales and service.
Led numerous initiatives to optimize key business processes, resulting in substantial impr...
Apr 2009 — Feb 2012
Customer Service Group Manager
Accountable for managing 10 Call Center Managers and approximately 800 CSR’s to ensure contractual goals for over 30 clients to deliver quality customer service and operational goals. Establ...
May 2003 — May 2004
Customer Service Client Manager
Stabilized and improved team to meet service level and quality delivery by implementing operational, workforce management routines to meet client agreements service levels, quality and cust...
Jun 2000 — May 2003
Occupations
Executive
Director of Operations
Sales Specialist
Client Manager
Leader
Operations Manager
Client Service Officer
Customer Service
Managers
Skills
Call Centers
Outsourcing
Training
Crm
Leadership
Management
Process Improvement
Operations Management
Customer Satisfaction
Performance Management
Call Center
Recruiting
Team Leadership
Vendor Management
Coaching
Customer Service
Team Building
Workforce Management
Sales
Employee Benefits
Customer Experience
Bpo
Contact Centers
Business Process Improvement
Change Management
Insurance
Cross Functional Team Leadership
Employee Relations
Offshoring
Budgets
Team Management
Employee Engagement
Human Resources
Business Analysis
Hiring
Forecasting
Service Delivery
Six Sigma
Customer Retention
People Management
Sla
Metrics
Transition Management
Process Management
Operational Excellence
Resource Management
Process Excellence
Customer Relations
Budgeting
Quality Assurance
FAQs about Michelle Villa
What's the main profession of Michelle Villa?
This professional's job is Director of Operations
What are the profession of Michelle?
These person's professions are Executive and Director of Operations
Where does Michelle Villa currently live?
They currently lives in Mokena, Illinois.
Does the professional have the email address?
mi**@aol.com and mi**@aon.com is The expert's email address.
How many companies did Michelle Villa work at?
Michelle Villa worked at 11 jobs.
Where has Michelle Villa studied?
Michelle studied at the Harvard Business School.
What is professional industry that Michelle Villa is connected to?
This professional works in Insurance industry.
What are the skills of Michelle Villa?
This professional has skills in the following areas: Call Centers, Outsourcing, Training, Crm, Leadership, Management, Process Improvement, Operations Management, Customer Satisfaction, and Performance Management.