Michael Villar is a high-skilled expert, who works in Maxicare Healthcare Corporation as a Head of Quality Assurance and Policy Control from 2019. Michael Villar gained professional experience in more than ten positions at various companies. Michael Villar went to the Pamantasan Ng Lungsod Ng Maynila and was studying there from 2015 to 2017. This person has such professional qualifications as Yellow Belt, Lean Six Sigma, Power Excel - Basic and Intermediate Course, and Policy and Security Analyst Training. Fullerton, California is the city, where the professional was known to settle. This expert's contacts are easily accessed through SoftwareOfficial by request.
Name variants:
Mikael Villar,
Mychael Villar,
Mike Villar,
Mikey Villar,
Mick Villar,
Mickey Villar,
Micky Villar,
Michl Villar,
Mischa Villar
Last updated Jun 08, 2024
Contact Information
Last Update
Jul 5, 2022
Email
mi**@yahoo.com
Location
Fullerton, CA
Company
Maxicare Healthcare Corporation
Workplace
Head of Quality Assurance and Policy Control
Work History
Manager, Quality and Customer Experience
9197 south Peoria St, Englewood, CO 80112
Apr 2018 — Oct 2019
Associate Manager, Quality Assurance
35 west Wacker Dr, Chicago, IL 60601
Sep 2017 — Mar 2018
Lead, Quality
Responsible for the generation and analysis of CSAT internal reports
Ensures that reports are accurately processed, delivered, and documented following the company policies
Creates recomm...
May 2016 — Aug 2017
Coach, Customer Experience
Position Summary Provides regular and consistent coaching feedback to customer service representatives which focus on identifying behaviors / practices that promote CSAT to make sure that cu...
Aug 2012 — Jun 2013
Analyst, Policy and Security
Position Summary Supports Operations in enhancing its Quality of Service through providing independent and objective process audit to help the organization accomplish in a systemic, discipli...
Jun 2011 — Jul 2012
Analyst, Quality Assurance
Position Summary Provides regular and consistent coaching feedback to customer service representatives which focus on identifying behaviors / practices that promote CSAT to make sure that cu...
Apr 2010 — May 2011
Customer Interaction Associate
Interacts with debit card customers via phone and attends to their queries.
Assist customers with their card applications
Provides information on their debit card account, resolve problem...
Apr 2007 — Apr 2010
Education
2015 — 2017
2015 — 2017
2003 — 2010
Occupations
IT Professional
Software Tester
Health Specialist
Hospital Care Professional
Executive
Manager
Computer Specialist
Health Professional
Health Practitioner
Operations Manager
Skills
Quality Auditing
Fraud Prevention
Microsoft Office
Quality Assurance
Customer Experience
Risk Management
Analysis
Auditing
Fraud
Internal Controls
Six Sigma
Process Improvement
Call Centers
Management
Performance Management
Training
Business Process Outsourcing
Contact Centers
Root Cause Analysis
Data Analysis
Fraud Analysis
Team Management
Customer Service
Leadership
Microsoft Excel
Project Management
Outsourcing
Strategic Planning
Business Management
Business Administration
Ctq
Risk Assessment
Data Mining
Corporate Fraud
Customer Satisfaction
Customer Experience Management
Operations Management
Research
Client Presentation
Process Control
Leadership Development
Career Development
FAQs about Michael Villar
What's the main profession of Michael Villar?
The expert is a Head of Quality Assurance and Policy Control.
What jobs is Michael a professional at?
Michael is a professional IT Professional and Software Tester jobs.
Where does Michael Villar live?
The expert lives in Fullerton, California.
Does the professional have the email address?
mi**@yahoo.com is The professional's email address.
How many companies did Michael Villar work at?
Michael Villar worked at ten jobs.
Where has Michael Villar studied?
Michael studied at the Pamantasan Ng Lungsod Ng Maynila from 2015 to 2017.
What are the certifications of Michael Villar?
The expert received the following certifications: Yellow Belt, Lean Six Sigma, Power Excel - Basic and Intermediate Course, and Policy and Security Analyst Training.
What languages does Michael Villar speak?
Michael Villar speaks English and Japanese.