Since 2014, Michael Travers has been working in Angelica Corporation situated 216, 216. Michael is a well-qualified Director of Customer Care with over 20 years of work experience. According to Michael's CV and work profile, this person has worked at more than eight places with diverse backgrounds and gained different skills. Michael Travers studied at the New Jersey City University. This expert has the following certificates: Six Sigma Lean. Atlanta, Georgia is the place where Michael presently lives. You can search for this person's email address and number. We can also provide you detailed contact information upon request.
Name variants:
Mikael Travers,
Mychael Travers,
Mike Travers,
Mikey Travers,
Mick Travers,
Mickey Travers,
Micky Travers,
Michl Travers,
Mischa Travers
Last updated Jun 08, 2024
Contact Information
Last Update
Jul 10, 2022
Email
mi**@autotrader.com
Location
Atlanta, GA
Company
Workplace
Director of Customer Care
Alpharetta, GA
Industry
Hospital & Health Care, Linen Supply Service Ret Misc Apparel/Access Ret Shoes, Linen Supply, Nonresidential Building Operators, Shoe Stores
Colleagues
Work History
Director of Customer Care
1901 south Meyers Rd SUITE 630, Oakbrook Terrace, IL 60181
Angelica is the national leader in providing laundry and linen management services and supplies to hospitals, long-term care facilities and outpatient medical practices across the nation.Our...
Jul 1, 2014 — Apr 2019
Vice President of Customer Experience
10330 Old Columbia Rd, Columbia, MD 21046
Develop a roadmap to improve the customer experience while supporting the organizational goals.
Serve as the customer advocate and voice of the customer within the organization. Build, man...
from 2019
Director of Website Operations and Interactive Marketing
3003 Summit Blvd SUITE 200, Atlanta, GA 30319
Responsible for leading multiple groups of the Interactive Marketing department (Web Account
Managers, Social Media, Technical Operations and Contact Center), establishing operational
inf...
2013 — 2014
Senior Manager of Customer Operations
3003 Summit Blvd SUITE 200, Atlanta, GA 30319
Managed a 75 seat call center plus email team to operate at optimal efficiency. Defined KPIs to
effectively manage operational effectiveness
Reduced abandonment rate from 20% to 90%, incr...
2011 — 2013
It Help Desk and Applications Corporate Support Manager
3003 Summit Blvd SUITE 200, Atlanta, GA 30319
Responsible for launching and leading the organization’s first contact center IT Help Desk,
establishing a call quality program and guidelines. Managed and motivated a team of 12 IT
profe...
2008 — 2011
Logistics Manager
3003 Summit Blvd SUITE 200, Atlanta, GA 30319
Responsible for supporting and leading implementation of complex projects and improvements.
Developed solutions that leveraged the company’s systems and partnerships
Delivered exceptional...
2006 — 2008
Dealer Support Manager
3003 Summit Blvd SUITE 200, Atlanta, GA 30319
Led a contact center team of 95 National Dealer Concierge agents and Supervisors
Defined KPIs and SOPs that increased productivity and customer satisfaction
Increased the percentage of em...
2003 — 2006
Operations Manager
6200 Sprint Pkwy, Overland Park, KS 66251
Led an inbound and outbound Contact Center operation made up of 195 employees
Directed various National Customer Lifecycle programs focused on churn reduction and revenue growth
Received ...
Mar 1998 — Aug 2002
Education
Occupations
Executive
Vice President
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Sales Specialist
Equipment Tools Purchasing Agent
Managers
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Hospital Care Professional
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Chief Executive
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Department Store Salesperson
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Health Professional
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Jurist
Legal Counsel
Sports Trainers
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Support Specialists
Services Professional
Sales Representative
Skills
Conflict Resolution
Help Desk Support
Strategic Planning
Personal Development
Customer Service
Access
Contact Center Management
Operations Management
Process Improvement
Data Analysis
Change Management
Talent Acquisition
Lean Six Sigma Certified
Leadership
Online Advertising
Project Management
Drive Change
Operational Execution
Drive For Success
Cross Functional Team Leadership
Program Management
Crm
Vendor Management
Troubleshooting
Call Centers
Budgets
Business Development
Customer Experience
New Business Development
Customer Retention
Sales
Business Strategy
Networking
Salesforce.com
Training
Business Process
Strategy
Business Process Improvement
Customer Relationship Management