Michael Serrano is a high-level expert, working in Ruckus Wireless main office of which is in 1094. on the position of Director of Product Marketing, Network Controllers, Iot, and Msp since 2018. This expert gained professional experience in more than 23 positions at various companies. Michael Serrano went to the DeVry College and was studying there from 2003. This expert has such qualifications as Freshdesk Product Expert Certification. New York, New York is the area, where this person was known to be living. Their email address and phone are easily accessed through this website on demand.
Name variants:
Mikael Serrano,
Mychael Serrano,
Mike Serrano,
Mikey Serrano,
Mick Serrano,
Mickey Serrano,
Micky Serrano,
Michl Serrano,
Mischa Serrano
Last updated Jun 08, 2024
Contact Information
Last Update
Jul 9, 2022
Email
th**@comcast.net
Location
New York, NY
Company
Ruckus Wireless
Workplace
Director of Product Marketing, Network Controllers, Iot, and Msp
Work History
Director of Product Marketing, Network Controllers, Iot, and Msp
350 west Java Dr, Sunnyvale, CA 94089
from Nov 2018
Director of Product Marketing, Ruckus Network Controllers, Iot, and Msp
1110 Commscope Pl southeast, Hickory, NC 28603
from Nov 2018
Customer Service Operations and Office Management
Resolved customer problems and complaints by clarifying the issue, explaining the best solution, and follow ups.
Increased sales quota every fiscal year.
Trained employees on our program,...
from Aug 2015
Adminstrative Assistant
Provided administrative and clerical support
Maintaining electronic and/or hard copy filing system
Assisting in resolving day to day problems
May 2013 — Aug 2013
Service Track Management
Liaison between the customer and service technicians.
Helped customer with their inquiries about their Samsung products.
Dispatched technicians to customers relating to their products.
Dec 2012 — Mar 2013
Head of Service Provider Product Marketing
310 Littleton Rd, Westford, MA 01886
Direct service provider marketing activities for Wireless, Cable, and Telecom markets worldwide and oversee
a $2 million marketing budget,
Develop messaging and portfolio positioning, web...
Oct 2012 — Oct 2018
Special Order Processing Manager
Mahwah, NJ
Build and maintain strong relationships with customer accounts and problem solve to find creative solutions to customer inquiries.
Process, review, and maintain orders and act as a liaison...
Oct 2012 — Aug 2015
Front Desk
43 County Rd, Colts Neck, NJ
Provide and inform members of perks and benefits of the gym
Provide knowledge of machines and equipment around the facility
Increase sales of membership and products to enhance revenue.
Jan 2012 — Oct 2012
Product Marketing Consultant
San Jose, CA
Managed the development of Cisco’s end-to-end Medianet architecture for the Service Provider Marketing group (launched as VideoScape) and managed the product launch of Cisco’s VXI 2.5 (Virt...
Sep 2009 — Jun 2012
Independent Grant Reviewer, Broadband Technology Opportunity Program
Served as independent, industry expert reviewer of proposals for the Broadband Technology Opportunity Program. This was part of the American Recovery and Reinvestment Act (ARRA) created by C...
Aug 2009 — Oct 2009
Director of Marketing
First Marketing employee.Managed all Marketing activities for a satellite based communications start-up focused on serving low latency, high bandwidth connectivity to the “Other 3 Billion”
...
Oct 2008 — Dec 2009
Front Office Agent and Supervisor
200 Tice Blvd, Woodcliff Lake, NJ 07677
Collaborated with all departments to ensure smooth hotel operations
Implementation of special programs to grow customer service
Managed staff coordination, customer service, and public re...
Oct 2006 — Aug 2010
Customer Service
Fort Worth, TX
Provided customers with status on their installation process
Liaison between customer and company operation
Call customers to be their account representative on a particular problem
Gath...
Jan 2004 — Jul 2004
Account Manager
208 south Akard St, Dallas, TX 75202
Managed and set up accounts for new existing clients
Contributed in increasing mobile device and accessory sales
Fixed and troubleshoot minor cellular phone problems
Generate and prepare...
Nov 2002 — Mar 2003
Product Manager and Distinguished Business Professional, Mobile Internet Applications
Successfully took research project from Bell Labs Research through engineering development process to become commercially available product. Worked with sales teams and customers to refine ...
1998 — 2001
Product Economist
208 south Akard St, Dallas, TX 75202
Designed and built financial models (business cases) to aid top management in “go/no-go” decisions on new products and program enhancements. Served as a Marketing Consultant to Product Mana...
1987 — 1998
Education
Bachelors in Applied Science in Telecommunications Management
North Brunswick, NJ
from 2003
2001 — 2001
2000 — 2003
1989 — 1991
1982 — 1986
1981 — 1983
Occupations
Engineer
Customer Service
Sales Specialist
Client Service Officer
Equipment Tools Purchasing Agent
Executive
Manager
Department Store Salesperson
Retail Salesperson
Operations Manager
Skills
Customer Service
Management
Sales
Team Building
Microsoft Office
Team Leadership
Microsoft Excel
Time Management
Microsoft Word
Customer Satisfaction
Training
Social Media
Hotels
Front Office
Retail
Leadership
Inventory Management
Public Relations
Powerpoint
Outlook
Teamwork
Windows
Marketing
Call Center
Data Entry
Telephone Skills
Networking
Customer Retention
Hospitality
Telecommunications
Public Speaking
Troubleshooting
Account Management
Project Management
Social Networking
Process Improvement
Strategic Planning
Event Management
Marketing Communications
Business Alliances
Wireless
Start Ups
Cloud Computing
Social Media Marketing
Mobile Devices
Market Planning
Business Strategy
Competitive Analysis
Strategy
Budgets
Channel Partners
Mergers and Acquisitions
Pricing
Project Planning
Market Analysis
Messaging
Positioning
Media Relations
Big Data Analytics
Product Marketing
Marketing Strategy
Strategic Partnerships
Program Management
Forecasting
Product Management
Cross Functional Team Leadership
Business Development
E Commerce
Analytics
Go To Market Strategy
Data Analysis
Software Development
Big Data
Open Source Software
Programming Languages
R
Business Intelligence
Web Analytics
Aptana
Object Oriented Programming
Python
FAQs about Michael Serrano
What's the profession of Michael Serrano?
This professional's job is Director of Product Marketing, Network Controllers, Iot, and Msp
What are the profession of Michael?
These person's professions are Engineer and Customer Service
Where is Michael Serrano located?
The expert is located in New York, New York.
Does the expert have the email address?
th**@comcast.net is The expert's email address.
Where did Michael Serrano work?
Michael Serrano worked at Ruckus Wireless, Commscope.
What education does Michael Serrano have?
Michael studied at the DeVry College from 2003.
What are the certifications of Michael Serrano?
This professional received the following certifications: Freshdesk Product Expert Certification.
What languages does Michael Serrano speak?
Michael Serrano speaks Filipino and English.