Michael Heckman is a eficient professional, who works in Vyopta main office of which is in 1. on the position of Senior Customer Success Manager since 2019. Michael Heckman has earned professional experience in more than ten positions at various companies. Michael Heckman went to the Pensacola State College and got education from 1988 to 2002. This professional has the following professional qualifications: Ccnp, Ccnp Voice, and Ccdp. Leander, Texas is the city, where this professional was known to be living. The person's phone and email are easily accessed through this website on demand.
Name variants:
Mikael Heckman,
Mychael Heckman,
Mike Heckman,
Mikey Heckman,
Mick Heckman,
Mickey Heckman,
Micky Heckman,
Michl Heckman,
Mischa Heckman
Last updated Jun 07, 2024
Contact Information
Last Update
Jun 27, 2022
Email
mi**@vyopta.com
Location
Leander, TX
Company
Vyopta
Workplace
Senior Customer Success Manager
Work History
Senior Customer Success Manager
3755 south Capital Of Texas Hwy, Austin, TX 78704
from Sep 2019
Ï President - Leander Band Boosters Information Systems A Non-Profit, 501 3 Organization
Volunteer
LEANDER BAND BOOSTERS 501(c)3 | PRESIDENT, 2018 - 2019
LEANDER BAND BOOSTERS 501(c)3 | VICE PRESIDENT, 2017 – 2018
Responsible for ensuring all guidelines and regulations wer...
Jun 2017 — Jun 2019
Senior Manager Global Ucce Support Teams
6500 River Place Blvd, Austin, TX 78730
Superior customer experiences start with an integrated technology approach. eLoyalty, a TeleTech company, delivers a differentiated customer experience in your contact center. We have the te...
Feb 2013 — Mar 2016
Lead Escalation Manager and Tac Duty Manager
San Jose, CA
Collaborated with Executive Management, Engineering, Sales, Account Teams, suppliers and external
customers to resolve technical issues and to be the single point of contact for custom...
Oct 2012 — Oct 2013
Supplier Governance and Account Manager
San Jose, CA
Supplier Governance/Account Manager (2011-2012)
Responsible for end to end performance of all suppliers that managed Cisco customers, such as, meeting customer SLA’s, deliver metrics and...
Sep 2011 — Oct 2012
Manager Quality Team Manager and Project Manager
San Jose, CA
Quality Manager/Project Manager (2011)
I was performing both of these roles for this period of time. (about a year)
Successfully designed and implemented a quality program for the Tel...
Jan 2011 — Sep 2011
Operations Manager -Managed Global Tier 1 Telepresence
San Jose, CA
Responsible for all aspects of team management such as: Budget, Forecasting, Hiring, Training, Scheduling
Developed the tier 1 team technical abilities and increased the percentage o...
Jan 2009 — Jan 2011
Team Lead Cisco Command Center
San Jose, CA
Team Lead (2004-2009)
Helped to build this new team of Incident Mangers to drive customer P1 outages and provide oversight to partners that were supporting our customers
Based on my I...
Jan 2004 — Jan 2009
Customer Support Engineer Iii - Voice and Foundation and Shift Leader
San Jose, CA
Customer Support Engineer lll (2001-2004)
Responsibilities included remote troubleshooting and support for UC, LAN, WAN
This included: Call Managers, Unity Voice Mail, Routers, Switche...
Jan 2001 — Jan 2004
Education
1988 — 2002
2000 — 2000
Occupations
Executive
Manager
IT Professional
Information Technology Specialist
Chairperson
Non-Profit
Volunteer
Vice President
Operations Manager
IT Specialist
Chief Executive
Skills
Itil
Data Center
Managed Services
Cloud Computing
Vendor Management
Voip
Routers
Team Management
Telecommunications
Switches
Wan
Incident Management
Virtualization
Routing
Team Building
Cross Functional Coordination
Service Providers
Ccna
Disaster Recovery
Problem Management
Proven Leadership Abilities
Strong Commitment To Team Dynamics Team Building
Professional Demeanor
Critical Incident Management
Voice Mail
Supplier Quality Management
Global Management
Cisco Telepresence
Problem Solving Skills Can Follow Process Or Think Out of the Box
Ability To Handle Working In High Stress Environment
Technical Background and Understanding
Proven Ability To Collaborate
Vendor Management Experience
Business Intelligence
Data Visualization
Tableau
Amazon Web Services
Lean Six Sigma
Third Party Vendor Management
Cross Functional Team Leadership
Team Motivation
Project Management
Management
Problem Solving
Troubleshooting
Cisco Certified Design Professional
Software As A Service
Continuous Improvement
Unified Communications
Cisco Technologies
FAQs about Michael Heckman
What's the main profession of Michael Heckman?
This professional's job is Senior Customer Success Manager
What jobs is Michael Heckman proficient at at?
The expert is a professional such jobs as Executive and Manager.
Where does Michael Heckman currently live?
Michael Heckman lives in Leander, Texas.
Does the professional have the email address?
mi**@vyopta.com is The professional's email address.
Where did Michael Heckman work?
The expert worked at Vyopta, 501 Not For Profit Corporation.
Where has Michael Heckman studied?
Michael studied at the Pensacola State College from 1988 to 2002.
Are there any professional certifications Michael Heckman has?
This expert received the following certifications: Ccnp, Ccnp Voice, Ccdp, Ccip, Mcse, Six Sigma Yellow Belt, Tableau Essential Training, and Cert Prep: Itil® 4 Foundation.
Are there any industries, that Michael Heckman is connected to?
Michael works in Information Technology And Services industry.