Name variants:
Mikael Chirieleison,
Mychael Chirieleison,
Mike Chirieleison,
Mikey Chirieleison,
Mick Chirieleison,
Mickey Chirieleison,
Micky Chirieleison,
Michl Chirieleison,
Mischa Chirieleison
Last updated Jun 06, 2024
Contact Information
Last Update
Jul 14, 2022
Email
mc**@zenoimaging.com
Location
Houston, TX
Company
Workplace
Client Services Representative
Houston, TX
Industry
Computer Software, Ret Computer Software, Ret Computers/Software, Computer Repair, Custom Computer Programming Svcs
Colleagues
Work History
Client Services Representative
16340 Park Ten Pl SUITE 335, Houston, TX 77084
Calls and emails customers daily to learn as much as possible about their organization; who are the users and decision makers (50% of the time)
Assists with upgrade/renewal questions, rese...
from Jun 2018
Application Support
10688 Haddington Dr, Houston, TX 77043
Manage the FMAudit application and the E-Info Customer Portal
Install FMAudit for customer accounts, either remotely or onsite
Troubleshooting RMS connectivity/reporting with customer IT ...
Nov 2015 — Jun 2018
Billing Specialist
1835 Kramer Ln, Austin, TX 78758
Performed installation of Volusion SSL certificates for merchant domains/stores
Performed installation of 3rd Party SSL certificates for merchant domains/stores
Verified domain ownership ...
Jan 2014 — Aug 2015
Senior Customer Service Representative
Hillsboro, OR
Handled email support tickets to resolve customer account and technical issues
Drafted all support-related policies and procedures (including escalation)
Tier 1/Tier 2 network support: Tr...
Feb 2012 — Dec 2013
Account and Game Support Representative
Handled inbound phone calls and e-mail tickets to resolve customer account issues
Project management: Secondary training/quality control for outsource team
Tier 1/Tier 2 network support: ...
Nov 2004 — Jan 2012
Education
1994 — 1996
1990 — 1994
Occupations
Representative
IT Professional
Computer Games Professional
Application Support
Sales Specialist
Equipment Tools Purchasing Agent
Technical Support Specialist
Computer Specialist
Support Specialists
Department Store Salesperson
Retail Salesperson
Systems Support Specialist
Skills
Mmo
Computer Games
Mmorpg
Online Gaming
Windows 7
Microsoft Office
Quality Assurance
Customer Support
Troubleshooting
Creative Writing
Game Design
Casual Games
Zendesk
Jira
Account Management
Customer Relationship Management
Game Development
Windows 2000
Windows Vista
Firefox
Typing
Ms Office Suite
Windows Xp Professional
Telephone Skills
Rightnow
Chrome
Confluence
Gameplay
Social Games
Mantis
Salesforce Training
Parature
Saas