Name variants:
Mel Floor,
Mellie Floor,
Missie Floor,
Missy Floor,
Lisa Floor,
Lissa Floor
Last updated Jun 05, 2024
Contact Information
Last Update
Jul 5, 2022
Email
me**@ge.com, me**@floorfamily.com, mf**@healthequity.com
Location
Taylorsville, UT
Company
Workplace
Vp- Services and Customer Experience
Draper, UT
Industry
Financial Services, Pension/Health/Welfare Fund, Provides Solutions for Managing Health Care Accounts Investment Advice, Pension, Health, and Welfare Funds
Colleagues
Work History
Vp- Services and Customer Experience
15 west Scenic Pointe Dr SUITE 100, Draper, UT 84020
In this role I led the service and call center teams serving 2.7M HSA consumers and SMB clients. I held the stewardship of 380 in-house and remote employees in service/ operations / customer...
Feb 2016 — Feb 2017
Service Engineering and Business Process Consulting
Various advisory and consulting contracts with early stage, SMB and Global relationships. Facilitating program/project management support for finance, service, call center, customer experien...
from 2015
Operations - Product Sterility
6280 south Redwood Rd, Salt Lake City, UT 84123
I held the responsibility for leading the Sterility service operations Laboratory and Clean Room productions at this Life Science Company. Our team performs third party sterility testing for...
2013 — 2015
Chief Operations Officer
Leadership responsibility for building out the business process and operational strategy for this start-up company. Identified the opportunity to initiate the event that triggered the pivot ...
May 2012 — Oct 2013
Acting Director and Sdl, Global Acquisition Network - New Account Service
200 Vesey St, New York, NY 10007
Direct responsibility over servicing strategic consumer and B2B customers in the new account process. Customer base included Centurion Card Members, executive escalations and exception proce...
Jun 2010 — Oct 2011
Senior Manager, Account Development Support, Help Desk and Client Relations
901 Main Ave, Norwalk, CT 06851
Leader of a strategic service / relationship management and technical support team in the contact center. Built the organizational design and structure for a specialized team to provide cust...
2004 — 2009
2001 — 2004
1999 — 2009
Various Progressive Roles Over A 13 Year Period
Originally hired by GE in 1998 and worked up through the company in 8 progressive promotions from 1998 – 2010. Joined American Express in 2008 via acquisition. Highlighted roles follow.
May 1998 — Nov 2011
Education
2003 — 2007
Occupations
Executive
Partner
IT Professional
Information Technology Specialist
Investor
Chief Executive
IT Specialist
Skills
Leadership
Management
Strategy
Credit Cards
Six Sigma
Process Improvement
Change Management
Cross Functional Team Leadership
Account Management
Payments
Team Leadership
Business Strategy
Vendor Management
Customer Experience
Relationship Management
Business Analysis
New Business Development
Executive Management
Strategic Partnerships
Customer Retention
Marketing
Operations Management
Risk Management
Mergers and Acquisitions
B2B
Customer Satisfaction
Integration
Payment Card Processing
Financial Services
Analytics
Cards
Banking
Mobile Payments
Event Planning
Event Management
Contract Negotiation
Thought Leadership
Electronic Payments
Debit Cards
Credit
Customer Events
Ms Project
Portfolio Management
Compliance
Conference Coordination
Cost Saving Initiatives
Employee Hiring
Process Flow
Complaint Management
Hotel Contract Negotiation
FAQs about Melissa Floor
What is the main profession of Melissa Floor?
Melissa Floor is a Vp- Services and Customer Experience.
What are the main profession of Melissa Floor?
These person's professions are Executive and Partner
Where is Melissa Floor currently located?
Melissa Floor is currently located in Taylorsville, Utah.
Does Melissa have the email address?
me**@ge.com and me**@floorfamily.com is Melissa's email address.
Where did Melissa Floor work?
The professional worked at Healthequity, Indepedent Consultant.
Where has Melissa Floor studied?
Melissa studied at the University of Phoenix from 2003 to 2007.
Are there any professional certifications Melissa Floor has?
This professional received the following certifications: Six Sigma Black Belt Certified.
Are there any special industries Melissa Floor is connected to?
This professional works in Information Technology And Services industry.