Name variants:
Morris Rico,
Morry Rico,
Morey Rico,
Moe Rico,
Maury Rico
Last updated Jun 07, 2024
Contact Information
Last Update
Jun 21, 2022
Email
ma**@sbcglobal.net
Location
Phoenix, AZ
Company
Workplace
Director, Customer Operations Support and Analytics
Burlington, MA
Industry
Internet
Colleagues
Work History
Director, Customer Operations Support and Analytics
10 Corporate Dr, Burlington, MA 01803
from Oct 2019
Director Regulatory Compliance
Led the compliance department for a BPO organization with 2,500 employees in two segments: 1st party customer service and 3rd party collections. Using the company's compliance management fra...
Jan 2018 — Sep 2019
Director, Customer Experience
Led the Root Cause Analysis, Process Improvement, Business Intelligence, and Training teams.
Improved NPS by 60 points by focusing on customer experience soft skills and KPI monitoring
Si...
Oct 2016 — Jan 2018
Global Services Delivery Director and Chief Customer Advocate
Customer Experience Program Process Owner
Operations Support Units Leader
Project Management Group Leader
May 2011 — Oct 2016
Senior Manager Process Improvement and Quality Assurance
455 Winding Brook Dr, Glastonbury, CT 06033
Responsible for driving lean improvements across four sites. In addition, the role is in charge of establishing quality assurance methods in a Financial Services company running back-office ...
Mar 2008 — Jun 2011
Operations Manager
901 Main Ave, Norwalk, CT 06851
Certified black belt
country relationship manager
vendor relationship manager, operations manager, remittance processing manager.
Jul 2000 — Jan 2008
Assistant Manager Data Entry
9333 north Milwaukee Ave, Niles, IL 60714
Aug 1995 — Jul 2000
Education
Occupations
Executive
Director
Accountant
Finance and Accounting Specialist
Engineer
Customer Service
Sales Specialist
Client Service Officer
IT Professional
Software Tester
Supplier
Operations Manager
Accounting Bookkeeper
Bookkeeper
Computer Specialist
Services Professional
Sales Representative
Skills
Process Improvement
Leadership
Outsourcing
Management
Six Sigma
Change Management
Project Management
Business Process Improvement
Operations Management
Program Management
Quality Assurance
Business Analysis
Lean Manufacturing
Process Management
Risk Management
Customer Service
Banking
Bpo
Call Center
Call Centers
Customer Experience
Microsoft Excel
Operational Excellence
Project Planning
Strategy
Account Management
Analysis
Budgets
Business Strategy
Coaching
Credit
Credit Cards
Crm
Cross Functional Team Leadership
Customer Satisfaction
Data Analysis
Financial Analysis
Financial Services
Forecasting
Microsoft Office
Performance Management
Pmp
Process Engineering
Sdlc
Software Project Management
Voice of the Customer
Customer Experience Management
Regulatory Compliance
Risk Assessment
Operational Risk Management
FAQs about Maurice Rico
What's the main profession of Maurice Rico?
Maurice is a Director, Customer Operations Support and Analytics.
What are the main profession of The professional?
These person's professions are Executive and Director
Where does Maurice Rico live?
Phoenix, Arizona is the place where Maurice Rico currently lives
What is the expert's email?
Maurice's email is ma**@sbcglobal.net.
How many companies did Maurice Rico work at?
Maurice Rico worked at seven jobs.
What education does Maurice Rico have?
Maurice studied at the University of Phoenix from 2004 to 2006.
Are there any industries, that Maurice Rico works in?
Maurice works in Financial Services industry.
Are there any skills, that Maurice Rico has?
This person has such skills as Process Improvement, Leadership, Outsourcing, Management, Six Sigma, Change Management, Project Management, and Business Process Improvement.