Matt Arthur Ford is a high-skilled expert, who works in Microsoft main office of which is in 75. as a Customer Advocacy and Service Delivery Manager For Americas since 2020. This person has earned professional experience in more than five positions at various companies. Matt Arthur Ford went to the Western Governors University and got education from 2015 to 2016. Woodinville, Washington is the city, where this professional was known to be located. The professional's phone and email can be accessed through this website by request.
Name variants:
Matthew Ford,
Matthias Ford
Last updated Jun 07, 2024
Contact Information
Workplace
Customer Advocacy and Service Delivery Manager For Americas
Wilsonville, OR
Industry
Whol Computers/Peripherals
Colleagues
Work History
Customer Advocacy and Service Delivery Manager For Americas
1 Microsoft Way, Redmond, WA
from Jan 2020
Single Point of Contact - Accounts Receivable Management
Groups Managed: EA Direct, Premier PubSec, OED, Credit, and Project Management
· Cross group collaboration with Rev Rec, Compliance, Tax, Operations, the Partner & Program Teams, Risk, and...
Oct 2008 — Sep 2011
Collections Team Lead and Single Point of Contact
Groups Managed: EA Direct, Emerging, WinDigital, and Xbox
· Reviewed and assigned collections portfolios and managed the collection process
· Set and monitored monthly projected targets f...
Jan 2007 — Dec 2008
Noram and Latam Select Program Compliance Manager
29011 Commerce Center Dr, Valencia, CA 91355
Accountable for issuing monthly reports and re-leveling of customer’s agreements and purchasing pools as required by program rules and was the subject matter expert for compliance within the...
Aug 2006 — Jan 2007
North America Customer Care Team Lead
29011 Commerce Center Dr, Valencia, CA 91355
Groups Managed: Customer Care, Adjustments, Broken Docs, and Gate-Keeping · Addressed escalations from partners/field/employees while collaborating with regional and global teams to address ...
Dec 2004 — Jul 2006
Education
2015 — 2016
2004 — 2006
2001 — 2003
Occupations
Executive
Manager
IT Professional
Information Technology Specialist
Accountant
Accounts Receivable
Government Official
Premier
Partner
Operations Manager
IT Specialist
Government Service Executive
Chief Executive
Skills
Program Management
Process Improvement
Business Process Improvement
Project Management
Management
Business Analysis
Vendor Management
Financial Analysis
Strategy
Leadership
Team Leadership
Cross Functional Team Leadership
Customer Service
Outsourcing
Business Intelligence
Crm