Matt Cloud is a qualified professional, that works in Aig main office of which is in 4. on the position of Director, Claims Operations since 2019. Matt gained professional experience in more than 12 positions at various companies. Matt Cloud went to the University of Missouri - Kansas City and got education there from 1997 to 2000. This expert has such qualifications as Lean Six Sigma Green Belt Certified and Managing Globally. Olathe, Kansas is the area, where this expert was lastly known to be living. The person's e-mail and phone are accessed through SoftwareOfficial by request.
Name variants:
Matthew Cloud,
Matthias Cloud
Last updated Jun 06, 2024
Contact Information
Last Update
Jul 11, 2022
Email
ma**@farmers.com, ma**@farmersinsurance.com
Location
Olathe, KS
Company
Workplace
Colleagues
Work History
Senior Manager, Claims
301 west 11Th St, Kansas City, MO 64106
Led the Claims Department which included; life claims, disability claims and annuity claims.
Responsible for all operations including; strategic planning, process improvement, department b...
Aug 2016 — Jul 2019
Centralized Operations Claims Manager
6301 Owensmouth Ave, Woodland Hills, CA 91367
Led 250+ associates in a variety of departments including: total loss, estimating, non-auto liability, third party subrogation demand and liability.
Business lead for redesigning the claim...
Apr 2002 — Jul 2016
National Auto Total Loss Manager
6301 Owensmouth Ave, Woodland Hills, CA 91367
Led the auto total loss department with multiple offices across the country with 175+ associates.
Responsible for the strategy, operational results and development of the staff.
Strategic...
May 2010 — Sep 2013
Staff Manager
6301 Owensmouth Ave, Woodland Hills, CA 91367
Led multiple auto liability teams in a geographic region. - Lead for integrating 21st Century Insurance inside claims to Farmers which included: budgeting, staffing, process mapping, and qua...
May 2007 — May 2010
Claims Administration Manager
6301 Owensmouth Ave, Woodland Hills, CA 91367
Created and implemented the business plan for the inside claims operation.
Responsible for a multimillion dollar budget.
Facilitated calibration meetings with the leadership team on busin...
Jan 2006 — May 2007
Quality Assurance Supervisor
6301 Owensmouth Ave, Woodland Hills, CA 91367
Led a team that was responsible for the auditing and reporting of auto and property quality results. - Created a strategy to improve the performance of new employees in all areas of file han...
Feb 2005 — Jan 2006
Owner
2522 Waterford Dr, San Antonio, TX 78217
Owned and operated a commercial cleaning business with four employees. Sold the commercial accounts in 2006, leaving the industry with an outstanding reputation.
Jan 2001 — Jan 2006
Claims Supervisor
6301 Owensmouth Ave, Woodland Hills, CA 91367
Led and mentored claims representatives in coverage claims, liability claims and non-auto liability claims.
Jan 2004 — Feb 2005
Claims Representative
6301 Owensmouth Ave, Woodland Hills, CA 91367
Investigated coverage and determined liability of auto claims while delivering a positive customer experience.
Apr 2002 — Jan 2004
Loan Representative
1010 Grand Ave, Kansas City, MO 64114
Reviewed and approved personal bank card applications.
Feb 2001 — Apr 2002
Internship
601 Congress Street Brg, Boston, MA 02210
Obtained life insurance license, assisted a registered representative in selling life and long term care policies.
Jun 1999 — Dec 2000
Education
1997 — 2000
Occupations
Executive
Director
Senior Manager
Operations Manager
Skills
Casualty
Commercial Insurance
Mortgage Lending
Property and Casualty Insurance
Underwriting
Insurance
General Insurance
Liability
Workers Compensation
Legal Liability
Employee Benefits
Claims Management
Commercial Lines
Umbrella Insurance
Team Building
Property Damage
Casualty Insurance
Claim
Customer Service
Management
Talent Management
Communication